It is always something different. Today oil life was rest but left old sticker on windshield. Most times it's not resting oil life. Just half a job gets done.
11/14/2021
George G. VERIFIED CUSTOMER
Visiting son from VVA took auto for service, so I am a happy camper.
MS. gEORGE
11/13/2021
Michelle W. VERIFIED CUSTOMER
Tom and Michelle are super bomb!!
11/13/2021
Stephen H. VERIFIED CUSTOMER
Won't be back
11/13/2021
Sharon W. VERIFIED CUSTOMER
Will watch for the manufacturer's survey
11/12/2021
George T. VERIFIED CUSTOMER
Always good service from Tom and Michele
11/12/2021
Erwin C. VERIFIED CUSTOMER
Always pleased with my service do a great job taking care of my company vehicle.
11/12/2021
Ellis R. VERIFIED CUSTOMER
Yes
11/11/2021
Doug B. VERIFIED CUSTOMER
Tom Spencer is really an excellent service advisor. The policy that was required to pull completely good parts out of my Lincoln MKZ was however very disappointing. When a car is 13 years old with no warranty remaining. The Bob Thomas team should have been able to replace the PCM as a stand alone item. The requirements that Tom clearly explained is just unacceptable for a car with 100k miles on it. I will return because of Tom not your policies.
11/11/2021
Susan B. VERIFIED CUSTOMER
Very pleased with the service
11/11/2021
Jan H. VERIFIED CUSTOMER
John is very courteous and professional Service is excellent
11/10/2021
Hellen M. VERIFIED CUSTOMER
The guy at the counter was rude when he answered the phone initially, and he was rude when my daughter brought my car in. The system was down for over two hours. Ford Corporation said that when the car was brought in, there would be a diagnostic the shop would run and did not. I would not recommend anybody go to this center.
11/10/2021
Elliott S. VERIFIED CUSTOMER
Great service and atmosphere. No complaints. Thank you.
11/10/2021
Richard B. VERIFIED CUSTOMER
Good service.
11/9/2021
John S. VERIFIED CUSTOMER
Thank you John, as always you are the best !!
11/9/2021
Nancy M. VERIFIED CUSTOMER
Always pleased with the courtesy extended to me !
11/9/2021
Joseph C. VERIFIED CUSTOMER
Lower price of simple things like car keys and batteries for them like simple things
11/9/2021
Mary S. VERIFIED CUSTOMER
Service was prompt. Paperwork complete and staff was courteous. Thank you.