The recall service was performed excellently. I felt the service dept. were very good. I enjoyed riding with the gentleman, he is a good person but please don’t tell him I said that, I want him to treat me the same as he did today.
Thanks
MF
9/2/2021
Teresa D. VERIFIED CUSTOMER
Informative and nice.
9/2/2021
Ferrell Farms. VERIFIED CUSTOMER
Good job
9/1/2021
Michael L. VERIFIED CUSTOMER
Very good experience with this service. Both drivers in the courtesy car were very nice.
9/1/2021
JOANNE S. VERIFIED CUSTOMER
Another quick efficient job!
9/1/2021
Sheila B. VERIFIED CUSTOMER
Tom was awesome to work with. Thanks to the tech who worked hard to get all done in time. Thanks
8/31/2021
STANFORD T. VERIFIED CUSTOMER
VERY PROFESSIONAL WITH AN EMPATHETICAL ADDITION TO SERVICE!!!
8/31/2021
Paul B. VERIFIED CUSTOMER
All the staff at Bob Thomas are wonderful! Always helpful and they do their job in a timely manner
8/31/2021
Daniel C. VERIFIED CUSTOMER
The gentleman that called and set up my appointment was not professional. He sounded like he didn’t want to schedule me by giving me some dates that’s not convenient. I asked him how long it will take to do the job if you have an appointment and stated that it will all morning and I have to pick it up by twelve noon but forgot to tell me that you’re closing at noon. He’s not a good customer service person specially if it’s the same gentleman I spoke to early April when I initially called, he said that I need to get in line behind a thousand people with same problem. It took less tha an hour to do the job whhich is excellent.
8/30/2021
Sandra P. VERIFIED CUSTOMER
Satisfied, very courteous
8/30/2021
James R. VERIFIED CUSTOMER
I have considered my 2003 Ford Explorer to be the best vehicle I have owned and it was a blessing to have someone who knows the vehicle to work on it. I am completely satisfied with the work and performance of the vehicle. I hope to continue to drive it till it reaches 200 plus miles.
8/30/2021
Kathryn M. VERIFIED CUSTOMER
You did a fast and great job!
8/30/2021
ANDREW F. VERIFIED CUSTOMER
Very professional on their job and very courteous
8/30/2021
Henry F. VERIFIED CUSTOMER
Do not like the female service writer nor her condescending anwser she gave me !!!
8/26/2021
Lonnie E. VERIFIED CUSTOMER
The intermittent heaping of our 2016 Ford Fusion was not fixed. The problem came back recently. They asked me to leave the vehicle as if they were going to resolve the problem later that day. They did not get to my car until late the next day. I told them I needed the vehicle fixed ASAP because I was taking the vehicle to Orlando, FL. Tom said it would take 4-5 days for the part. Extremely disappointed. I will have the intermittent horn issue hopefully resolved by a Ford Dealership in Apopka, FL.