He is always polite and quick to answer any questions.
8/25/2021
Debbie N. VERIFIED CUSTOMER
That a boy ???? excellent work, a job well done thank you
Debbie N
8/23/2021
Alan F. VERIFIED CUSTOMER
Air conditioning still does not work longer than 20 min
8/21/2021
Amanda M. VERIFIED CUSTOMER
The service was quick and excellent as always.
8/21/2021
Ferdinand S. VERIFIED CUSTOMER
Tom has been top notch in keeping me looped in with supply chain issues. I was able to schedule a 3 week vacation because he communicated so well. Terrific guy to work with as is the whole Bob Thomas team.
8/20/2021
John G. VERIFIED CUSTOMER
Recall on the brake lines were taken care of and the service team did all they could do to find the noise inside the cabin. Very professional glad to have Tom Spencer and the crew for help with our vehicle
8/19/2021
Sherwin Williams. VERIFIED CUSTOMER
I am aware of the constraints and struggles due to material shortages and issues with logistics. I was never made aware of my vehicle status. I texted once, no reply. (Why bother initiating a text?) I had to call on 3 separate occasions to get an update. Not a big deal but I guess I wanted to know or at least get an update. I paid for my deductible told the teller which keys were mine and walked around the building looking for my vehicle. I went back in and they said it was on the side. It was in the fenced area. I was surprised it wasn’t washed. So far the car runs better so I am thankful for your repair. Overall I expected more from a dealership that has been around for a long time.
8/19/2021
Doreen D. VERIFIED CUSTOMER
Thank you!
8/18/2021
Kay G. VERIFIED CUSTOMER
I have been dealing with Bob Thomas Ford North for many years. They are competent, reliable, friendly, honest. I have never felt like I was taken advantage of or misled. I have confidence in them. Great service.
8/18/2021
Carol L. VERIFIED CUSTOMER
Always nice and do a good job.
8/17/2021
Laverne V. VERIFIED CUSTOMER
John is an excellent service manager. Always very helpful.
8/16/2021
Stacy T. VERIFIED CUSTOMER
It is always an amazing experience at QuickLane
8/16/2021
Joyce S. VERIFIED CUSTOMER
Always great service
8/15/2021
Rebecca T. VERIFIED CUSTOMER
Very helpful. Found my ford points and used them for my bill
8/15/2021
Kevin H. VERIFIED CUSTOMER
Tom is great, very knowledgeable about the Ford lineup.
8/14/2021
Diane M. VERIFIED CUSTOMER
Everyone was very friendly and extremely helpful, very satisfied with their service.
8/14/2021
Michael M. VERIFIED CUSTOMER
Great service. Known Tom 4 long time. You're lucky to have him as an employee
8/14/2021
Marquez R. VERIFIED CUSTOMER
The quick line was awesome
8/13/2021
Paul A. VERIFIED CUSTOMER
Tom is completely awesome and took care of things even faster than we ever expected and made a couple calls to make sure we were taken care of really appreciated the extra efforts give him a raise!