Service was very good, they told me what they did and something’s to watch out for. Quite satisfied with Bob Thomas Ford. Look out I’ll be back
6/5/2024
Lola L. VERIFIED CUSTOMER
Everything from setting up the appointment on the prior day, checking in, explaining what I wanted done, wait time, and recommendations regarding additional needed repair — everything — great! Regarding the additional repair needed, I called my insurance company when I got back home and the car (which has been in an accident last year) still had an unused “open” claim. The car is now at your body shop and will get fixed. I appreciate everything you did today!!! Thank you!!!
6/5/2024
Timothy V. VERIFIED CUSTOMER
Thanks! Professional, I feel like my car was in great hands!
6/5/2024
Daniel T. VERIFIED CUSTOMER
I think you have a great group of people working to keep customers happy.
6/5/2024
Lauren K. VERIFIED CUSTOMER
Overall, I appreciated the friendliness and kindness of those who helped me. The only thing I was frustrated with was the time it took to get the oil change/tire rotation. My appointment was scheduled for 9:30 am and my car was not finished until 12:15 pm. While I enjoyed my time reading in the waiting room, I would've liked a more prompt service time since I was waiting. Thank you!
6/5/2024
Cassandra R. VERIFIED CUSTOMER
The whole process took 2 plus hours. I knew there were a few cars in front of me but no one mentioned or acknowledged the wait.
6/4/2024
Mark T. VERIFIED CUSTOMER
Tom does a great job explaining what needs to be fixed.
6/4/2024
Daniel W. VERIFIED CUSTOMER
Still waiting on word from Endurance
6/3/2024
Harlen M. VERIFIED CUSTOMER
Tom is always friendly and ?helpful.
6/1/2024
Catherin F. VERIFIED CUSTOMER
Friendly, professional, fast service.
Thank you
6/1/2024
Patricia C. VERIFIED CUSTOMER
Your always there when I need help and im almost 70 yr old and you all treat me nice and warm thank you
5/31/2024
Gary K. VERIFIED CUSTOMER
Tim went above & beyond expectations with the repair of our vehicle. Body Shop office personnel a plus for your Organization as well. Thanks!
5/31/2024
David L. VERIFIED CUSTOMER
I was told the air filter replacement was $30. It was $45. You should be truthful when quoting prices.
5/31/2024
Roderic D. VERIFIED CUSTOMER
Great job!
5/31/2024
Thomas F. VERIFIED CUSTOMER
Excellent as usual
5/30/2024
Joshua O. VERIFIED CUSTOMER
Tom and Michelle did an excellent job. I was in and out!! Highly recommend!!
5/30/2024
Linda E. VERIFIED CUSTOMER
Excellent service
5/30/2024
Michael Z. VERIFIED CUSTOMER
Service team is the best that I ever worked with. Especially Tom Spencer
5/30/2024
Corrie O. VERIFIED CUSTOMER
I had asked for some warranty work to be completed and it was not. It was at the top of my invoice sheet to be addressed. Valet Ken Smith was going to tell service center and have them call me and that hasn’t happened.