So far so good. Tom is very helpful and easy to work with
4/3/2021
Marlin B. VERIFIED CUSTOMER
Great service
4/3/2021
Crysta S. VERIFIED CUSTOMER
I had a “coupon” for the works for $34.95 and I got to the window to pay and she said it was over $50..I told her about the coupon and she asked someone and she said I was to use my points and now my bill was $40 something...I HAD A COUPON FOR $34.95. I just paid the bill and left. So now I used my coupon..paid more than the coupon and used my points??? Makes absolutely no sense to me
I bought my care in lafayette at raisor Ford..their service has always been amazing and I have been going back for their service because of this...the last time I went to Bob Thomas the lady at the window was rude to me as well.
When I asked about customer service people had warned me Bon thomas was not good in this area.
4/2/2021
Ryan S. VERIFIED CUSTOMER
Excellent
4/1/2021
Christine M. VERIFIED CUSTOMER
Was able to fit my car in during tight schedule to get everything ready before i had to take a long trip in it.
3/31/2021
Christina P. VERIFIED CUSTOMER
The entire staff s friendly, professional and knowledgeable. Thank you!
3/31/2021
DEREK S. VERIFIED CUSTOMER
Thank you John Cena
3/31/2021
JOSEPH C. VERIFIED CUSTOMER
I did not give consent to receive solicitation text messages on my personal phone!
3/30/2021
Sheila S. VERIFIED CUSTOMER
Always great service. We are long time customers and refer you often
3/30/2021
Keith P. VERIFIED CUSTOMER
Great job!
3/30/2021
Caroline S. VERIFIED CUSTOMER
Tom Spencer was courteous and helpful.
3/29/2021
DANNY K. VERIFIED CUSTOMER
AJ was awesome and took care of issues that I had with my Chrysler 300. I'm completely satisfied. Thanks....
3/27/2021
Jennifer M. VERIFIED CUSTOMER
I’m very disappointed in the quality or lack there of in the brake parts used by Ford. I am highly dissatisfied by the service that I received in the service department as he was not able to explain to me why and then I was charged a diagnostic fee. I had to call a manager to get diagnostic fee refunded to me and I never got the oil change that I requested be done while the vehicle was there. I even told Wade that I still wanted to do the oil change despite not wanting to do anything with the brakes. When I talked with the manager about refunding the diagnostic fee I even mentioned at that time of course I would pay for the oil change. Not only was I not fully refunded the charge of 105, I was never given an oil change. I am calling a manager to get the remainder of my refund of five dollars for the service department to tell me what I told them when I brought the vehicle in. If this is the way that you treat a customer who’s lease is coming up in July I can’t imagine what you’d treat a customer like that was just going to buy the vehicle out right.
3/27/2021
Matthew B. VERIFIED CUSTOMER
I sincerely appreciate the level of customer service that you practice at both Bob Thomas locations here in Fort Wayne. It seems to be becoming a list art. Please don’t ever loose it. Thank you!
3/27/2021
Mark F. VERIFIED CUSTOMER
John deserves a raise
3/26/2021
Adam B. VERIFIED CUSTOMER
Tom was very helpful and professional, great service!
3/26/2021
VINCENT B. VERIFIED CUSTOMER
I really appreciated Johns insight with tire questions. Thank you.
3/26/2021
EDWIN H. VERIFIED CUSTOMER
Outstanding Customer Service
This is what I call a True Bonafide Professional.
3/25/2021
Lisa W. VERIFIED CUSTOMER
Quick service! Great communication! Thanks so much!
3/25/2021
David T. VERIFIED CUSTOMER
Great crew! Everyone was super friendly and even fixed a minor issue with my door while it was in the shop. Very impressed!