Tom Spencer was very helpful. He kept me informed regarding the status of my repair. He was very pleasant and professional. I appreciated his communication.
10/14/2020
Julie D. VERIFIED CUSTOMER
Thank you to Michelle for all her help! I appreciate her professional and caring attitude. It was my first time using the Bob Thomas services and she made the experience very easy. Thank you.
10/13/2020
TIMOTHY B. VERIFIED CUSTOMER
It was a very amazing easy process. Quick too. 5stars
10/13/2020
Kenneth C. VERIFIED CUSTOMER
Thank You for a great service experience!!!!!
10/13/2020
Ben J. VERIFIED CUSTOMER
Service was greT hoseber some additional work id ne necessary Ben J
10/12/2020
Patricia M. VERIFIED CUSTOMER
Thank you!
10/10/2020
DEB B. VERIFIED CUSTOMER
Professional and quick service. Explained all steps. Greeted me with a smile.
10/9/2020
Julie M. VERIFIED CUSTOMER
Very slow & unacceptable service. The amount charged was unreasonable & about 70% more than was told it would be. I do not plan to continue getting service at this Ford dealer!
10/8/2020
Gina R. VERIFIED CUSTOMER
I really appreciated how he explained everything to me. He answered all my questions.
10/8/2020
Sergio D. VERIFIED CUSTOMER
Just good service very professional
10/7/2020
Julie M. VERIFIED CUSTOMER
The wait for service was very slow, for what was being done. My appointment was for 8:00 am & I was there waiting 2+ hours.
The amount charged was not what I was told it would be. I was told the battery would be about $140. plus installation! The final charge was almost $300.00 to replace a battery in my Ford Escape was pretty unreasonable. I will not be returning for future service!
10/7/2020
Melanie E. VERIFIED CUSTOMER
You told me it would be done in two hours and it was done exactly two hours.
10/6/2020
Julie M. VERIFIED CUSTOMER
The wait for my vehicle was unreasonable for what was requested to be done. An appointment was made to check & replace a battery. The information given to me about estimate of charges was not what I was charged. $150.00 was quoted & the final bill was almost $300.00. A replacement battery for an Escape is not worth $300.00. I do not plan to return for service here, even though I have been a returning customer for many years.
10/5/2020
Grant M. VERIFIED CUSTOMER
Tom was very helpful during such a stressful situation. You earned a repeat customer because of him!
10/3/2020
Stephen S. VERIFIED CUSTOMER
Great customer service and great friendly staff. Definitely prompt satisfaction. Thank you.
10/3/2020
JOSH S. VERIFIED CUSTOMER
I felt that the cost for the services was a lot more expensive than what it should be. Also my horn doesn’t work now after the battery got changed and I don’t want to bring it in and get charged another $99 for diagnosing the problem that was caused by the battery install. Andrew however was very professional and courteous and kept me informed on the status of my car.
10/2/2020
John O. VERIFIED CUSTOMER
Thank you for reacting quickly to my needs. Your service is greatly appreciated!!