Tom Spencer is a wonderful example of what a customer service consultant should be. He has always been polite and honest and concerned that I receive excellent service for my vehicle. Because of Tom’s follow-up and updates throughout the day, I knew that my car was receiving the appropriate and best repair needed. Tom Spencer is truly an asset to the Bob Thomas team. I am hopeful that Tom is recognized for his exemplified service consultant assistance and follow up with resolution he provides to the Bob Thomas customers! Laurie S
7/28/2020
Jim S. VERIFIED CUSTOMER
Great asset for Ford/Lincoln. Good follow up skills as well as knowledgeable.
7/27/2020
Lisa S. VERIFIED CUSTOMER
Andrew was very helpful and pleasant to work with
7/27/2020
Neal K. VERIFIED CUSTOMER
I had to call 3 times to schedule the repair. Andrew said he would have a service writer call me back. This happened twice. Third call and the service was scheduled. I was notified the vehicle was ready for pick-up. I asked to see the removed parts and was told they had been thrown away. Not happy about that. Also vehicle was brought up to the door while I was making payment, with the windows down. By the time I finished paying, it came a rain and soaked my passenger side leather seat. Very unhappy about that. Up till today, I had only done oil changes. May just continue that from here forward. I can be reached at ****-****-xxxx
7/27/2020
Kemal T. VERIFIED CUSTOMER
Navigation still not working after $100 upgrade. Took car to Ford West to get Jim Robertson to pay for diagnosis since I just bought car a week ago. They refused. Not happy.
7/27/2020
Marco R. VERIFIED CUSTOMER
Every time I go to Ford Coliseum, they have always provided a good service!!! I have received a good deal and I appreciate the customer service very much ...thank you!!!
7/27/2020
Katie K. VERIFIED CUSTOMER
Great service
7/24/2020
Mario A. VERIFIED CUSTOMER
The process was hassle free. Thank you for ur service
7/23/2020
Peggy W. VERIFIED CUSTOMER
Very pleased with my service!! Thank you!
7/23/2020
Brad S. VERIFIED CUSTOMER
What I asked for was done and other items were discussed and whatever my decision was ok.
7/23/2020
Marge M. VERIFIED CUSTOMER
Always good service, fair pricing, and good communication
7/22/2020
John W. VERIFIED CUSTOMER
Thanks
7/22/2020
Daniel S. VERIFIED CUSTOMER
Received my car two days earlier then planned service was great and had a great chat with Zack in sales
7/21/2020
Daniel S. VERIFIED CUSTOMER
I was not expecting my car to be fixed till Thursday but they surprise me on Tuesday nice surprise chance to visit with Zak and sales and as always customer service with the tops
7/21/2020
Angie M. VERIFIED CUSTOMER
I asked for a quote for new brakes, which I received. After careful consideration I decided to go forwArd and get my brakes replaced. After dropping off my vehicle, reminding the service agent of my quote and getting confirmation once more, I received a call, that only half the labor was considered in the quote and that an additional $140 would be necessary to complete the job. In my opinion, that is breaking a contract; i had it in writing. I am not pleased with the service provided and will not return.
7/20/2020
Joyce W. VERIFIED CUSTOMER
Did not meet any staff member who was not courteous and helpful. Thank you for your shuttle service. If you didn't have shuttle service I would have had to wait there the whole time they were working on my vehicle.