While it took a couple attempts to find the issue, we feel we did and Tom and his team took care of it. Now we are in a wait and see. I hope and pray this fix has been made. I am glad I had Tom and his team working with me.
7/17/2020
Lillian L. VERIFIED CUSTOMER
Michelle is amazing. She’s a great asset to your business.
7/17/2020
Hans H. VERIFIED CUSTOMER
I had you look at trunk, it didn’t open all the way. When you called I was told it was designed that way. I was shocked to get a $59.95 labor charge to learn that. Wouldn’t your mechanic know that?
7/17/2020
Leigh S. VERIFIED CUSTOMER
Service and staff are always TOP NOTCH!!
7/16/2020
Paula J. VERIFIED CUSTOMER
I hated to have to bring my car in for a new tire, but... The staff was wonderful! We all laughed a lot! If I wasn't a nurse, I'd want to work there!!
7/14/2020
David P. VERIFIED CUSTOMER
Nice to have our Ford Focus back on the road. Bob Thomas Ford will be getting all of our business.
7/10/2020
Joshua T. VERIFIED CUSTOMER
When I talked to the service advisor on Wednesday he said the oil change would take about an hour. When I dropped the car off, a different service advisor said it would take 45 minutes. After about 90 minutes, I went back to check on my vehicle and the technician told me she was almost done. Another 15-20 minutes went by and I hadn’t heard anything and I noticed my car outside, so I went to the service desk area and saw my keys laying at the checkout desk. The cashier was preparing my paperwork at that time and I checked out. No one ever updated me on the status or let me know the work had been completed.