I’ve had my car worked on twice now. And Alex has been really great. Thank you guys so much. He’s made this process easy for me too.
5/16/2024
Bob S. VERIFIED CUSTOMER
Nice to have you pick up and return.
5/16/2024
Bradley K. VERIFIED CUSTOMER
There was some grease/ black residue on the driver seat which I was able to get most of it off with some leather cleaner.
5/16/2024
Gregory W. VERIFIED CUSTOMER
Very efficient. Thanks
5/16/2024
William E. VERIFIED CUSTOMER
Very pleased with the service. Thank you.
5/16/2024
Timothy O. VERIFIED CUSTOMER
They work very hard to make me happy
5/15/2024
Raymond D. VERIFIED CUSTOMER
TV was terrible in waiting room with bad stream that was always stuttering giving you a headache.
5/15/2024
Jamall W. VERIFIED CUSTOMER
The service went well until I got to the car and seen my seat broke. They were quick to respond to the issue and willing to fix it also. I didn’t have time to stay to get it fixed so I came back Monday. When I came back Monday the guys were quick got me in and fixed it. When I was on the phone waiting on my vehicle to get done I heard the young lady say he’s done with the seat he “supposably broke.” That’s when the service turned bad for me. I simply explained I had no reason to lie and I have over 10 years plus in changing oil and currently still work at an oil service center. I was simply going off ford recommendations. From that experience I see how the moral was and how they really thought I lied by her not know it was my car. I probably won’t be back the that service center.
5/15/2024
Jane M. VERIFIED CUSTOMER
The service I receive is always top notch.
5/14/2024
Mark V. VERIFIED CUSTOMER
Nick and his team do an excellent job. Worked me in on short notice
5/13/2024
Catherine H. VERIFIED CUSTOMER
Always satisfied with the service. Tom goes way beyond in making sure everything has been completed in a fashionable time. Always enjoy talking with Tom. He makes you feel like a part of the Bob Thomas service family.Will continue to have my Escape serviced there. The gentlemen who picked up my Escape for service an then returning it back to my home was very prompt an friendly
5/13/2024
Christopher M. VERIFIED CUSTOMER
Excellent customer service, as always !!
5/12/2024
Thomas C. VERIFIED CUSTOMER
It cost me $80 for a hole drilled and one plastic rivet put in. 15 min max, so they said. It is OUTRAGEOUS and I’ll tell everyone I know about this and warn them about your service costs!!
5/10/2024
Paulette H. VERIFIED CUSTOMER
Very helpful and courteous
5/10/2024
Valerie R. VERIFIED CUSTOMER
Very kind and welcoming. Explained my car's issue. What to worry about driving the 10 hours home.
5/9/2024
Benjamin F. VERIFIED CUSTOMER
Excellent customer service!
5/9/2024
Barbara F. VERIFIED CUSTOMER
No. I was quoted a price on the phone at Ford out West & again on Coliseum as $65 for an oil change & tire rotation. When I went to pay it was $95. The girl behind the counter thought it may have been because I had a Chevy & not a Ford however, on the phone I told both dealers it was a 2020 Equinex. ??
5/9/2024
John R. VERIFIED CUSTOMER
Loved the way I was treated staff was great n got my car finished promptly ..shuttle service was friendly. Thank u
5/8/2024
Henry W. VERIFIED CUSTOMER
Very welcoming and interested in what I needed. Did the work promptly and completely. And kept us updated very well. We appreciate Joe and his folks. We have an RV and, although we live in South Dakota (here visiting family) we will be back for service when needed. Well Done!
5/8/2024
Mark S. VERIFIED CUSTOMER
I like working with Tom. He takes care of me when my truck needs service.
He deserves a raise. And I mean that!