Tom and Michelle are always on top of everything and keep you informed as to what is happening with your vehicle.
2/18/2025
Regina U. VERIFIED CUSTOMER
Truman was my technician! He was punctual knowledgeable and performed the task at hand. Thank you
2/18/2025
Brian H. VERIFIED CUSTOMER
Tom did an amazing job taking care of the vehicle and service appointment, I will definitely start doing appointments here
2/16/2025
Chris M. VERIFIED CUSTOMER
Great communication and excellent service.
2/15/2025
( VERIFIED CUSTOMER
Great Service, Timely Service, looking forward to working with them for future needs.
2/14/2025
Brian G. VERIFIED CUSTOMER
You guys were great
2/14/2025
Cody K. VERIFIED CUSTOMER
I originally scheduled my car for an oil change and since it was in the shop get a couple recalls fixed. When I received my car back I realized they missed doing the oil change and just did the recalls.
2/14/2025
Bill S. VERIFIED CUSTOMER
Finally, my Ford edge is working properly.
2/13/2025
Michael B. VERIFIED CUSTOMER
Tom and Rhonda were just great very helpful and considerate
2/12/2025
Jeanette R. VERIFIED CUSTOMER
The staff member’s name was Rhonda. Again, I will never go to your establishment and have let my family members know to never go there. I cannot be the only person she has treated this way. I mean if I offended her I would like to what that was, but I never said a word, kept my head down and quietly waited for her to finish her conversation. Was I annoyed? Absolutely, but I was actually wondering how long they would continue their personal conversation before turning around to help a guest. Three full minutes. Now that may not seem like a long time, but they all knew I was standing there and I think that was more disrespectful than if they did not realize I was standing there waiting. I am in amazed she has a job helping the general public.
2/12/2025
Tamera R. VERIFIED CUSTOMER
Love that they came to the house.
2/12/2025
Kephart M. VERIFIED CUSTOMER
The part my car needs is obsolete and no longer made. Ok cool. I came in requesting that part. I didn't ask for a diagnostic. So why couldn't they look up that part and tell me they can't help. Before I left my vehicle. And without charging me 168 bucks for nothing
2/11/2025
Tina B. VERIFIED CUSTOMER
Tom was able to assist me with an emergency battery install on short notice. He was so kind when I called and made me feel comfortable. He also noticed a headlight out and was able to replace that at the same time. His team also wanted me to be aware of a recall on my front doors. I told them I had been working with another dealership for months with no luck. They are now taking over the recall work and my vehicle will be repaired in a few weeks. They now have my trust. GREAT CUSTOMER SERVICE.
2/8/2025
Dyanza R. VERIFIED CUSTOMER
Process was exactly as explained. Car fixed in a timely manner. Very satisfied customer
2/7/2025
Comcast Cable. VERIFIED CUSTOMER
Well Done!!!
2/7/2025
Jerry L. VERIFIED CUSTOMER
Great service Will be back.whem we need it.
2/5/2025
Bryan F. VERIFIED CUSTOMER
While some of the issues were corrected my car is still having acceleration issues. I likely won't buy another ford ever again
2/4/2025
Aiden L. VERIFIED CUSTOMER
Great service, the service department at Bob Thomas always exceeds my expectations with their service provided.