When I setup recall service I also requested an oil change. Appointment person said fine it would be a multi point inspection $60+. No oil change completed and I could not wait 45 to 60 minutes for it to be completed.
3/7/2024
Dolores T. VERIFIED CUSTOMER
I appreciate your your prompt service.
3/7/2024
Timothy R. VERIFIED CUSTOMER
You guys always provide knowledgeable fast and courteous service. Ty
3/7/2024
James Y. VERIFIED CUSTOMER
John was pleasant and efficient! You service tech was spot on!
3/7/2024
Carol L. VERIFIED CUSTOMER
Did a great job.
3/7/2024
Francis D. VERIFIED CUSTOMER
Thank you
3/6/2024
Damon B. VERIFIED CUSTOMER
Michelle, Tom and the lady at the service counter were great and made it an easy process
3/6/2024
Tina C. VERIFIED CUSTOMER
Knowledgeable individuals explained what was done in terms I could understand. Thank you.
3/6/2024
Sensortec, Inc.. VERIFIED CUSTOMER
Tom and Michelle always take care of me. They are great assets to Bob Thomas Ford.
3/6/2024
Priscilla S. VERIFIED CUSTOMER
They did a great job like always and treated us very well
3/6/2024
Rebecca S. VERIFIED CUSTOMER
Excellent and fast/flexible service to meet my busy work schedule. Thank you!!
3/6/2024
Kimberly M. VERIFIED CUSTOMER
I’ve had my car in 2x in the last -10 weeks. With diagnostic fees, repair, oil change, new battery, and labor, I’ve spent just under 2k only to be told today that the transmission on a 2018 with 56kmiles is gone and the minimum repair is 6k! Never during the previous 10 weeks was it mentioned my transmission was bad or even in need or maintenance.. There is something amiss here. I’ll stop just short of laying blame, but something amiss. This is essentially a one owner car. My elderly relative purchased it and within weeks passed bequeathing the vehicle to me. It’s been serviced and maintained routinely at the dealership. So say I’m beside myself would be an understatement. But, this too shall pass and I shall move forward with grace, dignity, and a new car. Not from Ford, but still a new car.
3/6/2024
Mark S. VERIFIED CUSTOMER
I like working with Tom. He doesn’t over promise anything.
3/5/2024
Clarence C. VERIFIED CUSTOMER
There was a long line and I thought it was going to take forever but the guy at the desk and the mechanic made everything run smoothly. There was coffee in the coffee pot which was nice. Although I did end up falling asleep in the waiting room.
3/5/2024
Catherine H. VERIFIED CUSTOMER
Was greeted right away when entering the service department by Michelle. Lovely lady an so kind an helpful. My car was serviced very quickly . Casher was very kind an polite. Happy with my visit an will be back
3/5/2024
Ebony S. VERIFIED CUSTOMER
Everything was great! He was very helpful!
3/5/2024
Cody H. VERIFIED CUSTOMER
Waited 2 hours just for an oil change because the dealership couldn’t approve the warranty that it was covered under. Eventually I had to call myself after waiting over 45 minutes to be updated by one of the service advisors on the situation. Next time will definitely be taking to a different location.
3/5/2024
Josh A. VERIFIED CUSTOMER
Very convenient service and knowledgeable staff
3/5/2024
Ricky F. VERIFIED CUSTOMER
Everyone was very helpful!!
Kim, the cashier was very friendly and
explained everything the technician found.
Thanks
3/5/2024
Linda D. VERIFIED CUSTOMER
John. You and everyone in the service department are always providing exceptional service. Thanks to all of you.