Connor addressed all of my concerns and kept me informed on the stages of accomplishment concerning my Lincoln. The team was also concerned about my satisfaction. I am very pleased to be a Bob Thomas customer.
7/28/2023
Rick A. VERIFIED CUSTOMER
Very efficient
7/28/2023
John C. VERIFIED CUSTOMER
Of course I am.
7/28/2023
Joseph B. VERIFIED CUSTOMER
Although nothing was found Conner
was very helpful. Hoping no issues with my 23 Maverick persist
7/27/2023
Ginger F. VERIFIED CUSTOMER
Tom was very courteous and efficient.
7/27/2023
Kyley E. VERIFIED CUSTOMER
I never brought my vehicle here
7/27/2023
Leigh S. VERIFIED CUSTOMER
Tom was very helpful!
7/27/2023
Debra T. VERIFIED CUSTOMER
None
7/26/2023
Joan R. VERIFIED CUSTOMER
I know he is very busy but even when my paperwork wasn’t ready at pickup, I was quickly helped to get back to work. And my car was brought back in the afternoon conveniently.
7/26/2023
Joan R. VERIFIED CUSTOMER
He put forth a very good effort even when my paperwork wasn’t ready. You can tell the customer is very important.
7/26/2023
Shon B. VERIFIED CUSTOMER
Great service thanks
7/26/2023
Ronald N. VERIFIED CUSTOMER
While I appreciate tech putting floor cover sheet on the floor in front of drivers seat, I would also appreciate it even more if it were removed when you’re finished, so I don’t have to do that. Thanks!
7/26/2023
Austin L. VERIFIED CUSTOMER
Your team did a wonderful job today even with the challenges of having the computer system down, they were able to help me get my bill paid in a timely fashion, and they also delivered my vehicle back to me! I can’t explain how helpful this type of services to me. Thank you again and will definitely share my experience to others.
7/26/2023
Warren P. VERIFIED CUSTOMER
Tom took care of all of my needs . Well done.
7/26/2023
Jay F. VERIFIED CUSTOMER
I really appreciated the levels of customer service and the quick turnaround on my repairs.
7/25/2023
Mary R. VERIFIED CUSTOMER
Good job.
7/25/2023
Teresa W. VERIFIED CUSTOMER
Nice job
7/25/2023
Hope L. VERIFIED CUSTOMER
Below is the text from an email I initially sent to Derek Schuch, Sales Director at Bob Thomas Ford
Good Morning Derek,
??????My name is Andrew McKibben, I believe we spoke once before on July 17th regarding the repairs on my wife and I's Ford Edge. It may be in your systems under Hope L