There was confusion when I picked the vehicle up. No one could find the corresponding checkout ticket. This was rework of previously paid work. I was unsure if there was additional work. Checkou girl had to dig and had no details, seemed afraid of asking the service mNager michelle? Who was chi chatting. I had to wait about 15 minutes for chit chat to discontinue with other customers before I discovered there was no charge and I waited 15 minutes for nothing.i appreciate the service and understand it can't be 100% fix evertime for a good price. Seems good this time, just work out these checkout bugs. That's what can be done better. Thank you. I will be back.
7/24/2023
Adilet A. VERIFIED CUSTOMER
Hello! Thank you for reaching out. The car service I requested was not completed. To make things worse, I was charged for the unnecessary oil change, tire rotation, and multi point inspection. Despite the error, the blame was placed on me rather than being acknowledged. I am disappointed with the treatment I received, as there was no need for patronizing and condescending behavior. I would greatly appreciate a more professional attitude and service in the future. Thank you!
7/24/2023
John L. VERIFIED CUSTOMER
No accountability no consistency no communication no verification of the process and then would not take my vehicle in on trade very disappointed will share my experience with others
7/22/2023
Jeffrey G. VERIFIED CUSTOMER
My wife had her SUV and my F150 in shop for the works, oil change etc. Great job and personal were ????. Thank you ????
7/22/2023
Michele S. VERIFIED CUSTOMER
I was very pleased with the service of my vehicle today. Very polite, professional, and got my car done in a timely manner. Greatly appreciated!
7/22/2023
Scott K. VERIFIED CUSTOMER
Great service!
7/22/2023
Priscilla S. VERIFIED CUSTOMER
Service was done a special fast and they were very helpful
7/21/2023
Robert B. VERIFIED CUSTOMER
Took way to long for the work that was done to our vehicle. Then the new battery didn't work before we left the lot thank goodness. It was 2 1/2 hrs for oil change tire rotation and a new battery.
7/21/2023
Kelly W. VERIFIED CUSTOMER
John was great!!
7/20/2023
Zaw M. VERIFIED CUSTOMER
Very good Bob Thomas service
7/20/2023
Chadley M. VERIFIED CUSTOMER
Very friendly and quickly
7/20/2023
James Y. VERIFIED CUSTOMER
Connor did an excellent job! He was right on time,told me the truck was done, and offered to deliver it to my address, with a valet service. Very satisfied.
The only criticism I have is the valet service tried to deliver the truck to my next-door, neighbors house!
7/20/2023
Jennifer A. VERIFIED CUSTOMER
Thank you for everything! Travis in the Quick Lane service department has been great!
7/19/2023
Jeremiah E. VERIFIED CUSTOMER
We scheduled a time for an oil change and then was told it would be two hours. Very frustrating since some of these other places you can pull up and have the oil changed that quick. I don’t take it there because I expect more from Ford. A company that I have been loyal to. I just feel that it was too long to ask to wait for an oil change. Yes I understand that you do more than that. Even the people checking in blamed it on too many people there at one time. Well I don’t make the service time schedules.
7/19/2023
Rocky S. VERIFIED CUSTOMER
I really appreciate the valet return of my vehicle.
7/19/2023
Richard M. VERIFIED CUSTOMER
Tech made note “mail puncture top diagonally through backside sidewall on left front tire. No leak.” I wish I had known about this at the time so I could consider alternatives. Can it be fixed? Should it be replaced?
7/18/2023
Michael B. VERIFIED CUSTOMER
Very satisfied with my service
7/18/2023
Judith H. VERIFIED CUSTOMER
I love Bob Thomas. They are always professional and I think they really care about me and my car
7/17/2023
Rfd Construction. VERIFIED CUSTOMER
They always get me in and out quickly!
There top notch!
7/17/2023
John H. VERIFIED CUSTOMER
Connor and the rest of the team did a great job, thank you.