He was very personable and extremely knowledgeable. We had thrown everything but the kitchen sink at our sons car and had it at two different mechanics in town. No one could seem to figure it out as the vehicle was not showing any codes. They figured out quickly what the problem was and it was fairly inexpensive to fix.
5/8/2023
David K. VERIFIED CUSTOMER
Great service department ????
5/6/2023
Randy S. VERIFIED CUSTOMER
Connor was superb! A true asset.
5/6/2023
Joseph C. VERIFIED CUSTOMER
My wife called me literally in tears after service. First off, she notes that the service folks were courteous, with a really big exception of the service receptionist who ignored her and curtly let her know after finishing her text told her to follow a black line.
Further, we brought our Explorer in for warranty work. Our Ford connect wasn’t working and I was assured by a Ford phone rep that there wouldn’t be a diagnosis charge because they already did it. I mistakenly assumed you would see this when pulling up the VIN. I was further assured by Ford phone rep that this would definitely be covered under warranty. So, I get a call from my wife in tears.
I would appreciate the opportunity to speak to a manager but I do understand everyone is busy and this is not important to your dealership.
5/5/2023
Brad C. VERIFIED CUSTOMER
Tom Spencer is extremely knowledgeable and an exceptional service writer. Also Michelle Williams who heads the service department, always is ready to serve above and beyond for service excellence as well. A highest rating of 10 for them. Very satisfied...
5/4/2023
Karon S. VERIFIED CUSTOMER
I was very happy to get to meet Connor! I am very pleased to have your service team to always provide me with great service for my very special Mustang!!!!!!! Thanks again for all your service team provides for me. Thanks, Karon S
5/3/2023
Kevin A. VERIFIED CUSTOMER
They need a better antenna on the TV in the waiting room.
5/2/2023
Harold F. VERIFIED CUSTOMER
Connor is very helpful getting everything necessary so we get our Taurus SHO back in a very timely manner. We will most definitely be returning for more things to come.
5/2/2023
Caitlyn S. VERIFIED CUSTOMER
Service was quick and desk staff was very friendly!
4/29/2023
James J. VERIFIED CUSTOMER
N/A
4/28/2023
Loren B. VERIFIED CUSTOMER
Labor cost is far too high. Out of my $500 bill, almost $400 of it was the labor cost. If it had been a major job then I would understand, but it was an oil change and a brake flush. That pricing is absolutely ridiculous.
4/28/2023
Andy M. VERIFIED CUSTOMER
Over 2 hours for an oil change I called and asked them about a time frame was told about 45 minutes to 1 hour mechanics on the phone for 20 minutes walking around
4/28/2023
Joe C. VERIFIED CUSTOMER
Conner did an excellent job!
4/28/2023
Brian H. VERIFIED CUSTOMER
Was charged for an attempted fix to a problem that wasn’t fixed at all and
After taking my 2019 Navigator to another dealer, come to find out the work that was done and I was way overcharged for, wasn’t even the solution at all!
Cost me $1200 with your service department and as mentioned the problem wasn’t even fixed. They were proposing I spend another $1500 roughly on an ABS module that I didn’t even need according to the other Lincoln dealer.
Truly frustrated and extremely disappointed.
4/27/2023
Karl B. VERIFIED CUSTOMER
The most impressive service I have ever had
4/27/2023
Mark F. VERIFIED CUSTOMER
Quick thanks.
4/27/2023
Peggy T. VERIFIED CUSTOMER
I was very disappointed with the communication about the timing of when my vehicle would be done. I know you were busy, but I think it is your job to call and keep the customer updated. I was to the point where I needed to rent a car. The customer is at your mercy. To make my point if you would have told me my vehicle would not be done for 6 weeks I could work with that. Everyone I encountered was professional and I appreciate that. Thank you for the repairs.
4/27/2023
Randy And. VERIFIED CUSTOMER
Very quick and courteous
4/27/2023
Irene M. VERIFIED CUSTOMER
I went in to help re-fix the tailgate issue on my F-150 (which I had taken in just a couple weeks before so the recall warranty could be done on it), and nothing could be done … they suggested replacing the whole tailgate actuator, and suggested I’d get a quote for doing that. As of now, no additional details have come my way …
4/27/2023
Kathy P. VERIFIED CUSTOMER
Appreciated the kindness of everyone who helped with my vehicle, including the driver, office staff, and those working in the garage