Everything was great. It was a pleasure doing business with Bob Thomas.
1/5/2023
Judith B. VERIFIED CUSTOMER
They did the work in a timely matter. I had an appointment at 3:30, and I was able to get there by 3:45. I am very satisfied with that.
1/5/2023
Nancy M. VERIFIED CUSTOMER
As usual when I come in for service needs, I was treated respectfully, and communicated with effectively. Everyone is very friendly!
1/5/2023
Henry B. VERIFIED CUSTOMER
Joe is the best man I have ever had as a service writer.
1/4/2023
Kathy L. VERIFIED CUSTOMER
Great service…thank you !
1/4/2023
Cheryl R. VERIFIED CUSTOMER
Tom always explains just what needs to be done and how to most effectively keep my car in tip top shape. I appreciate Tom, Michelle, and all the staff at Bob Thomas North for helping make my car maintenance as easy and fun as possible! Thanks everyone!!!
1/4/2023
Fernando A. VERIFIED CUSTOMER
Excellent, done in a timely fashion!!
1/4/2023
Charles M. VERIFIED CUSTOMER
I didn’t receive my Senior discount @ the cashier window, I simply forgot & will soon to rectify it. Thank you. Charles M
1/4/2023
Kevin V. VERIFIED CUSTOMER
Great job! Thanks!
1/4/2023
Tim H. VERIFIED CUSTOMER
All good
1/2/2023
James Y. VERIFIED CUSTOMER
Ok
1/1/2023
Lyle B. VERIFIED CUSTOMER
I only trust Bob Thomas with oil changes! I would not trust them to do anything more than that had bad experiences to many times in the past. Bob Thomas service won't do what they are told to do only what generates revenue for them. Thinks customers are dumb and some know better. And are not fooled. So only trust them with oil changes mainly because of convenience. Will not let them do any other service work. Was not treated right in the past and this won't change after the way I was treated in the past. It has nothing to do with this tech. Your problem is your crooked service manager.
12/31/2022
Ronnie F. VERIFIED CUSTOMER
Great Job, Continue to keep the smiles on your customer's face, as we (Enter) The service department and leave your dealership.
12/31/2022
Derek S. VERIFIED CUSTOMER
Thank you for fixing my sons truck! Always great service at Bob Thomas Ford.
12/31/2022
Jayna H. VERIFIED CUSTOMER
thank you
12/30/2022
Chadley M. VERIFIED CUSTOMER
Very nice, quick and easy.
12/30/2022
Linda F. VERIFIED CUSTOMER
I dealt with a gentleman at the service counter ( maybe Derick). He told me I could wait for the bushing to be replaced on my car, probably half an hour. He said they would take it to work on right away. It was ready in less than a half hour. I appreciate thow quickly it it done.When I called to schedule they said I would have to leave it so was pleasantly surprised I didn't have to.
12/30/2022
Devin B. VERIFIED CUSTOMER
I feel welcomed every time I stop in for an oil change. Great customer service as always from check in to checkout.
12/30/2022
Gregory B. VERIFIED CUSTOMER
Work done was what I’ve come to expect from B T Ford - correctly.
But I was told when I called to see if an appointment was needed to replace a taillight, I was informed to simply drive up to the door and we’ll have you “out of here in no time”. Been around for a while, and nearly 2 hours is not my definition of ‘no time”. Would have been glad to postpone if informed prior. Screwed up my afternoon big time.
coming back though, you’re still a pretty good outfit. Thnx
12/29/2022
Hank S. VERIFIED CUSTOMER
Very through and professional every time I come in for services