The lady who answered the phone for the service department was one of the rudest encounters I’ve ever had with customer service. Had an appointment Friday morning didn’t get a phone call about it not getting looked at until later in the afternoon after I called asking about an update.
10/22/2024
Brock S. VERIFIED CUSTOMER
Great job, thank you!
10/22/2024
Betty P. VERIFIED CUSTOMER
I have always been very satisfied with the service at Bob Thomas
10/22/2024
Steve M. VERIFIED CUSTOMER
Very nice work thanks!
10/21/2024
Benjamin V. VERIFIED CUSTOMER
Joe Martz has always taken great care of myself and my vehicles. Will continue to return as long as Joe is there.
10/17/2024
Emily P. VERIFIED CUSTOMER
Joe Martz was not the service person..his name was Truman and he did an excellent job
10/17/2024
Bill H. VERIFIED CUSTOMER
Tom was friendly and helpful
10/16/2024
Michael B. VERIFIED CUSTOMER
Great service as always. Thanks Tom
10/16/2024
Lynda F. VERIFIED CUSTOMER
Very happy with service provided. Helpful and attentive
10/15/2024
David K. VERIFIED CUSTOMER
Thank you for the great customer service!
10/14/2024
Ellen B. VERIFIED CUSTOMER
I have not been disappointed yet by your customer service and appreciate their thoughtfulness
10/12/2024
Denise G. VERIFIED CUSTOMER
Very nice guy.
10/10/2024
Roger O. VERIFIED CUSTOMER
Thank you Bob Thomas Ford Lincoln. The service department addressed my vehicle issue in a very timely manner. In and of itself, the resolution of my problem was impressive; the “no charge” was even more impressive. Again…thank you!
10/10/2024
Darrell G. VERIFIED CUSTOMER
Tom,
My son is Jarrett in the new car shop.
I'm not exactly sure what this service inquiry is for, for I do have a TCM that is to be put in, but has not been scheduled yet.
10/9/2024
William K. VERIFIED CUSTOMER
Vehicle looked excellent always professionals
10/8/2024
Jerri H. VERIFIED CUSTOMER
He was very accommodating
10/2/2024
Enterprise Fleet. VERIFIED CUSTOMER
Everyone at Bob Thomas North was very helpful and did a great job getting me in and out in a timely manner
10/1/2024
Anita T. VERIFIED CUSTOMER
Joe was very nice, however I felt the whole assembly should have been replaced instead of “ bandaid” it…. The rubber hose might be stronger but how many other hoses on the assembly are there ?.. that might also split?Being that I purchased 2 cars myself from U ( one cash & this one fianced )within in 2 yrs…&my husband & son also purchased cars & we have had them serviced here I would have thought our business would have been more valued & that replacing the whole assembly @ your cost would have been the right thing to do! I don’t have a problem with Mr Martz.. I have a problem with the decision from the “ general manager” who made that decision.!
9/30/2024
Henry G. VERIFIED CUSTOMER
Reliable service
9/28/2024
Merry P. VERIFIED CUSTOMER
They explained what I should know about the diffent tire pressure from the front to back.