Robert did his best with my situation. However, I an unsatisfied with the rationale given for the unprecedented tire wear. I was informed that that they had never seen something like this. They said it wasn't due to the struts that were replaced 3 months earlier. Yet when they realigned my car after replacing the tires they had to alter the camber. I was still presented with no valid reason for the tired to have gone from good tread to bald in less than 3 months. I appreciate that the alignment and camber adjustment were paid for by service. But I should not have paid for the two front tires that were bald. It was my decision to replace them all, but compensation should have been given for some of the tires. I have used Ford as my sole service company for 13 yrs. There is a large chance I will not return after this. I prefer that people be direct about the situation and own when a mistake is made by service. We all make them, but don't hide in saying that it must be a tire defect. Defects don't manifest 20,000 miles into a tire and result in them transforming from good tread to bald in approximately 2,000 miles.
6/3/2023
Richard M. VERIFIED CUSTOMER
I always feel that I am treated fairly by the service department. Nick is helpful and doesn’t try to upsell services you don’t need. I really appreciate that. Also the service is done efficiently.
6/2/2023
Dylan H. VERIFIED CUSTOMER
It took way to long. And was charged way to much
6/1/2023
Tim B. VERIFIED CUSTOMER
Pricing kept on changing, even at the time of pickup.
6/1/2023
Timothy S. VERIFIED CUSTOMER
Service was great. Great staff. Pricing is really getting expensive. To the point of putting off some service to be able to pay for mandatory repairs.
6/1/2023
Keith M. VERIFIED CUSTOMER
Been a Ford customer since the mid 90's & still not planning on going anywhere. XOXO
5/30/2023
Theresa H. VERIFIED CUSTOMER
I was very impressed with them getting me in so quickly. I really appreciate it. Everyone so friendly.
5/30/2023
Patricia W. VERIFIED CUSTOMER
Professional and as promised.
5/27/2023
Byron L. VERIFIED CUSTOMER
Great experience. Service was accomplished quickly, including a filter change that was needed. Great shuttle service from Ron.
5/25/2023
Josh W. VERIFIED CUSTOMER
Quick and very professional
5/24/2023
Marra H. VERIFIED CUSTOMER
Nick answered all my questions promptly and thoroughly. I appreciated the work that he and his team did to get my car back in order
5/24/2023
Tracy T. VERIFIED CUSTOMER
Appreciate getting my vehicle looked at quickly and fixed quickly too. I was heading out of town and on a tight schedule and you all helped me out a lot.
Thank you
5/23/2023
Susan B. VERIFIED CUSTOMER
Very pleasant experience. Will come back again!
5/22/2023
Cynthia G. VERIFIED CUSTOMER
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5/22/2023
Vicki J. VERIFIED CUSTOMER
The service dept person said he would be sure to apply my Ford Pass Points to the cost, but apparently that did not happen.
5/18/2023
Wayne S. VERIFIED CUSTOMER
Well they fixed a problem they created the last time I was there. Glad they were honest about the mistake and fixed it for no charge.
5/17/2023
Mike A. VERIFIED CUSTOMER
Brad delivered better than good service on my Shelby F150.
5/17/2023
Douglas D. VERIFIED CUSTOMER
Service completed quickly. Very happy
5/16/2023
Rick J. VERIFIED CUSTOMER
He did a great job! He fixed the problem.
5/13/2023
Lynda W. VERIFIED CUSTOMER
Bob Thomas’s team always go o above and beyond. Thanks for taking care of my vehicle.