Shuttle service is very helpful. Thank you for providing that to customers
12/20/2022
Timothy G. VERIFIED CUSTOMER
Very nice and fast.answered all my questions..
12/18/2022
Valerie S. VERIFIED CUSTOMER
We left our vehicle for a couple days but it was completed on less than 24 hours. We were shocked.
12/18/2022
George B. VERIFIED CUSTOMER
Why does it take 90 minutes from the time I get there to the time I leave for an oil change that I had an appointment for?
When I take my Honda Pilot at Don Ayres it is like the clockwork and I am out of there in less than an hour consistently.
12/15/2022
Russel S. VERIFIED CUSTOMER
Good job
12/12/2022
Duane D. VERIFIED CUSTOMER
Curtis is awesome. I used to be a service manager at a Ford dealership, so I appreciate how he makes a tough job look easy. You’re fortunate to have him representing you with your customers.
12/11/2022
Patricia W. VERIFIED CUSTOMER
Curtis always makes it easy to schedule and get it all done as promised.
12/8/2022
James K. VERIFIED CUSTOMER
Curtis is the best person you have…. Keep him happy….. he makes you customer’s happy
12/7/2022
Heather S. VERIFIED CUSTOMER
This was the nicest service shop I've been to. The customer service was great and very friendly!
12/6/2022
Erin Marie. VERIFIED CUSTOMER
Fast and we'll done.
12/4/2022
Robert G. VERIFIED CUSTOMER
Good service, no complaints.
12/4/2022
Chuck P. VERIFIED CUSTOMER
Curtis was great. Very friendly and to the point. I am from out of town and he really treated me right. I go to Fort Wayne often and will be bringing my truck back for service.
Curtis really helped me out in a bind even though it was 4:30 in the afternoon when I came in for battery being dead.
That experience made me bring the truck in for some major repairs the next day.
12/3/2022
James B. VERIFIED CUSTOMER
Curtis is an inspiration!
12/3/2022
James B. VERIFIED CUSTOMER
She behaves like a professional but still personable. Good combination.
12/2/2022
William K. VERIFIED CUSTOMER
I was very satisfied at the cost and quick service that I received the courtesy pickup to the payment were super well done as was the work performed
11/30/2022
Christopher V. VERIFIED CUSTOMER
Went in for oil change and they didn’t give my coupon discount, didn’t reset my oil life settings and turned my side mirrors automatically opening off and set them to close. Made me walk to the back of the parking lot to get my car and left the maintenance signage hanging in the window.
11/30/2022
Vicki J. VERIFIED CUSTOMER
Bob Thomas Ford West Service Dept staff are outstanding and trustworthy in every respect. I recommend the department every chance I get! Thank you!
11/30/2022
Gary B. VERIFIED CUSTOMER
N/A
11/29/2022
Jo H. VERIFIED CUSTOMER
Great service.
11/29/2022
Chris I. VERIFIED CUSTOMER
The past 2 visits have encouraged me to look elsewhere for my truck service. Between poor quality of work on my truck, overpriced service and especially diagnostics, to your service representatives not listening nor seemingly caring about quality service, I will just look elsewhere for now.