It wasn’t her fault two technicians didn’t show up for week. What usually takes an hour was two hours. Mercedes was wonderfull
7/9/2022
Jen D. VERIFIED CUSTOMER
I would like to thank the service manager, Jennifer. He dealt with my frustration and did everything in her power to help ensure everything was done to support. She deserves a huge thanks!
7/9/2022
David M. VERIFIED CUSTOMER
Always great service
7/7/2022
Eric H. VERIFIED CUSTOMER
I brought my vehicle in for repairs to the blower motor plugs and ac system which was blowing hot. After three days and over $900 the ac only work for 2 days. It took another week before anyone would address it and then I was informed it would be an additional $700 plus to get it working again. Despite the fact the original problem was missed by the technician during the original diagnosis. When I elected to cut my losses and just leave without the additional repairs I was presented with a diagnostic bill of $99 ! Already out over $900 for a vehicle that still blows hot air on ac. I refused to pay the additional $99 at which time the service writer became rude and unprofessional. I am in the service industry for over 30 years and was astounded by the lack of accountability and conduct at your business.
6/29/2022
John D. VERIFIED CUSTOMER
Everything was great overall with the exception of two big dirty handprints left on the dash on the passenger side! I’m sure from changing the filter!
6/28/2022
Juanita C. VERIFIED CUSTOMER
Very nice and all was explained to me
6/28/2022
David N. VERIFIED CUSTOMER
I was there for over two hours for a service that should have taken just over an hour. My old dealership included filling the DEF on a “the works” service, if it isn’t included I get it; but not the same level of service I was used to from my dealership in Tennessee.
6/28/2022
CHANDLER G. VERIFIED CUSTOMER
No additional comments at this time.
6/27/2022
Douglas D. VERIFIED CUSTOMER
Will do
6/24/2022
Troy B. VERIFIED CUSTOMER
Well done by Curtis and his team!
Thank you!
6/1/2022
Genie H. VERIFIED CUSTOMER
Customer service is excellent
5/26/2022
La Rhonda. VERIFIED CUSTOMER
Thank You Curtis For Helping Figure Out Why My Truck ???? Was Smoking!
Thank You Derek And Your Team !!!!
5/25/2022
KIM F. VERIFIED CUSTOMER
The service guys are great!! My truck gets the best care no matter what is wrong worth it. Curtis Smith is awesome to work with.
5/25/2022
Maury D. VERIFIED CUSTOMER
Thank you!
5/25/2022
Randy D. VERIFIED CUSTOMER
Very friendly, service was prompt and timely. Thank you
5/21/2022
Dennis S. VERIFIED CUSTOMER
Excellent customer service.
5/19/2022
Keith H. VERIFIED CUSTOMER
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5/19/2022
Janet C. VERIFIED CUSTOMER
Excellent service all around!!!
5/5/2022
Don D. VERIFIED CUSTOMER
Thanks , no issues
5/5/2022
Jerome N. VERIFIED CUSTOMER
I am always happy to bring my Ford vehicles in for service work and know the work will be know properly.