The service department is great and very helpful great team and also the sales person Justin.
1/25/2022
Joe S. VERIFIED CUSTOMER
Everything was fine. Thank you
1/24/2022
Sharon W. VERIFIED CUSTOMER
Great Service. Very friendly staff and knowledgeable technicians!
1/23/2022
Steve G. VERIFIED CUSTOMER
Hope this fixes it! Everything went real smooth! Satisfied!
1/23/2022
SHITEISHA R. VERIFIED CUSTOMER
The rep is always great he knows my name and car when i pull up! Great Service
1/23/2022
Steven S. VERIFIED CUSTOMER
Corrected a problem with repair with great attitudes!
1/22/2022
Jacob L. VERIFIED CUSTOMER
He went above and beyond today when he didn't need to. I had a big issue with my car and he helped me get it taken care of. I didn't have an appointment but it was a bit of an emergency and he took care of it. I'm very appreciative.
1/22/2022
Linda S. VERIFIED CUSTOMER
Very courteous and knowledgeable. The shuttle service drivers very courteous as well.
1/21/2022
George W. VERIFIED CUSTOMER
Thanks to Curtis for reminding me to check my FordPass points. Service was free for me.
1/18/2022
David L. VERIFIED CUSTOMER
Great Service! Thank you!
1/16/2022
Kenneth M. VERIFIED CUSTOMER
Curtis is great- courteous and on top of everything
1/13/2022
Edmund S. VERIFIED CUSTOMER
Always great service!
1/13/2022
Josh B. VERIFIED CUSTOMER
Curtis Smith is why I keep coming back to Bob Thomas Ford! Great guy! Excellent service, and great communication! Always reliable and give honest advise, trust the crew there!! Great team and Curtis is exceptional!
1/13/2022
Jessica F. VERIFIED CUSTOMER
Thank u so much awesome customer service
1/13/2022
Michael P. VERIFIED CUSTOMER
The service from Curtis and Derrick were superb! Please quit calling me Michael. My name is Linda
1/12/2022
Randall W. VERIFIED CUSTOMER
I was told that I had a gasket leaking causing a squealing belt, I paid 1400 to fix it and the belt is still squealing, I’m pissed!
1/7/2022
Andy Y. VERIFIED CUSTOMER
Curtis was great to work with, as usual! He was informative, communicated well, and made me feel like a valued customer. My wait time was also shorter than I anticipated. :)
The customer lounge is pretty much a dump. The rest of the dealership isn't much better. For me personally, this detracts from my willingness to buy a new Ford.
1/6/2022
John P. VERIFIED CUSTOMER
Curtis was fine and very professional.
My issue is with the diagnosis of my vehicle.
I was told the transmission was going out and it would cost 7k to replace.
I declined any repairs but asked if the transmission fluid was filled to at least the required level.
I was told they didn't check for that.
I would assume that if you're telling me you diagnosed the transmission as bad that you would know what the fluid level was.
Very disappointed for the service I paid for.
1/5/2022
Jeffrey S. VERIFIED CUSTOMER
I just needed a new key for my wife’s Lincoln. All went very well and the staff was very courteous.
1/4/2022
Rocky S. VERIFIED CUSTOMER
Why am I having to buy new lug nuts for my F-150 because Ford uses a defective design that Ford is fully aware of ?
Now I’m told that I have “swollen lug nuts “ because of colder weather. Pardon my French, but that’s ****”