I had an appointment but they still helped me out by getting me in just a bit early and got me out quickly as I was experiencing horrible back pain and needed to get out quickly for chiropractor appointment. They were very accommodating!
11/30/2021
Bob R. VERIFIED CUSTOMER
When ever we have required service on our three Ford vehicles, Curtis has always provided prompt and professional guidance and assistance. We look forward to continuing this trusted relationship well into the future. Ford has good ambassadors in Curtis Smith and the all the Service staff and Office staff!
11/27/2021
Elena S. VERIFIED CUSTOMER
Curtis is great Always helpful and on time
Thank you
11/27/2021
Christine H. VERIFIED CUSTOMER
Curtis is awesome as always!
11/25/2021
David S. VERIFIED CUSTOMER
First, the parts person was going to put a single sheet oh paper on my hood and write the Vin number on it. That would have scratched the paint if I didn't stop him. Then I was told I couldn't take my vehicle when I came to pick it up they were waiting on payment from the warranty company.
11/21/2021
SHERRI G. VERIFIED CUSTOMER
We have been bringing all 4 of our vehicles to Curtis and he has always made sure we have had excellent service. This is what keeps us coming back.
11/20/2021
Anthony M. VERIFIED CUSTOMER
Great
11/18/2021
Jim G. VERIFIED CUSTOMER
Taking it back. I had the headlights adjusted and now they are too loe
11/17/2021
Tammy B. VERIFIED CUSTOMER
Wonderful service and team at Bob Thomas Ford west
11/16/2021
Joshua B. VERIFIED CUSTOMER
Great service as usual, thanks!
11/14/2021
Gregory M. VERIFIED CUSTOMER
Curtis is always very professional and understanding when I have to bring a vehicle in.????????
11/14/2021
Jean S. VERIFIED CUSTOMER
Being older and female I feel I can trust your help to not take advantage of me.
11/13/2021
Ralph G. VERIFIED CUSTOMER
29.95 for installing new Battety! Every other place that sells Batteries installs for free! $60 to find accessories code for keypad entry to the car?
11/12/2021
Chester Z. VERIFIED CUSTOMER
Chuck tool great care of us and our vehicle!
Tim was a pleasure to speak to and very helpful.
11/6/2021
MORGAN B. VERIFIED CUSTOMER
I took the car in because the radio works off and on since a new audio control module was put in in August. It didn’t work when the car was dropped off Monday night, but they said it was working fine on Tuesday. When my husband picked it up, it wasn’t working then half way home it came on. Then it didn’t work this morning, then it came on again. They said there was a sync update and maybe that’s the problem. Of course we were going to be charged around $100 for that…ridiculous. We are going to try to do the update ourselves. $100 is terrible when it probably would take them 5-10 min to get the update started then it finishes on its own. We bought the car from Bob Thomas in 2019 and we’ve had so many issues with it at a lot of cost to us.
11/3/2021
Sean G. VERIFIED CUSTOMER
Curtis is awesome!
11/2/2021
Michael H. VERIFIED CUSTOMER
Always happy
11/1/2021
MCKENNA H. VERIFIED CUSTOMER
Mileage in and out were exactly the same (48821/48821) vehicle had 48825 miles when it was picked up after no problem found, inspection sheet was only filled out for tire wear, which was marked yellow but an actual measurement was nowhere to be found, all other categories were blank, tech notes near bottom of the page were nearly illegible and not printed out anywhere else that would make them readable, nor were there any sort of explanation anywhere on the paperwork that explains what the tech did in order to diagnose the problem the vehicle was brought in for. If we were to go only by the paperwork, it looks as if the vehicle was driven 4 miles and then it was decided no problem was found because there were no codes. Highly dissatisfied with the entire process and feel like minimal effort was made to both assess the problem as well as to explain why no problem was found.
10/29/2021
Walt R. VERIFIED CUSTOMER
Service was quick, courteous and everything was explained. Well done.
10/28/2021
The Stellar. VERIFIED CUSTOMER
The you Curtis and the service staff for a professional job as always.
Bill Brown