The first part that arrived was damaged. Rather than put on a substandard part he ordered a new part. When the new part arrived it was installed in about 4 hrs. Truck runs great
7/20/2021
Jesus F. VERIFIED CUSTOMER
Thank you Curtis.
7/20/2021
GAYLE H. VERIFIED CUSTOMER
Mr Smith kept me informed and gave me options thus saving me money.
7/17/2021
Shelby M. VERIFIED CUSTOMER
Curtis was fast, friendly Ann's efficient. Thanks
7/16/2021
Margarette L. VERIFIED CUSTOMER
Curtis told me about the Ford website to get points. I spent over $800 yesterday but I don't see how I get those points. It doesn't appear to have registered.
7/16/2021
Lauren D. VERIFIED CUSTOMER
I always love going to Bob Thomas! I'm always greeted in a lovely manner and they are always so nice! I always come back here!
7/16/2021
J R. VERIFIED CUSTOMER
Everyone was so nice and helpful!! Service was awesome!!!!
7/15/2021
Cincinnati Insurance. VERIFIED CUSTOMER
The work done was good. The only shortcoming was the lack of communication. For every update I had to initiate the call. Curtis is very good to work with and pleasant. Since the car was there over a week I would have liked periodic calls or texts advising the status. Overall I still like bringing my car there and have confidence in the service staff.
7/14/2021
DAWNITA L. VERIFIED CUSTOMER
Very prompt very kind very polite and very helpful explaining what needed to be done
7/14/2021
Brenda H. VERIFIED CUSTOMER
You are the best people to do business with. Always smiling and have kind words.
Would recommend you to anyone.
7/14/2021
LINDA S. VERIFIED CUSTOMER
Curtis always service friendly ????
7/14/2021
David P. VERIFIED CUSTOMER
Fast and efficient good service
7/14/2021
Gerald K. VERIFIED CUSTOMER
Outstanding service and very good customer service. Friendly staff and very efficient.
7/13/2021
Jerome K. VERIFIED CUSTOMER
Keep up the great and friendly service
7/12/2021
BERTHA S. VERIFIED CUSTOMER
Curtis is a swell guy, does an excellent job
7/12/2021
ROBERT K. VERIFIED CUSTOMER
Not convinced that service was done as stated, last service my battery was supposedly weak now it is 100% ? Rear window wiper wore out last time now it is just fine, nothing has been done to either one. Not sure I trust Bob Thomas Ford anymore.
7/12/2021
Quatesha W. VERIFIED CUSTOMER
The service department was great. They go above and beyond to meet customer’s expectations. However, the women in the cashier area lack customer service. They weren’t personable and were almost combative during our conversation. One of the women sighed loudly when I changed my mind on purchasing a part for my car which was very rude.