Bob Thomas Ford Lincoln West Auto Repair Service Center

Thanks for doing a great job on my edge Saturday morning. I arrived very early but Tim was very nice and made me feel welcome. I always bring my edge and mustang to Bob Thomas due to the great service I receive consistently!

Efficient and curtisses

Travis did a great job.

Great experience today. I do wish the waiting area was alittle bigger and more modern.

Curtis is the best??

Very helpful and very pleasant. Repaired in less than 30minutes

Repaired in a timely manner and everyone friendly. Thanks you

Your service department has always done an excellent job with my vehicles. Travis does an excellent job. Rey friendly and knowledgeable. I have recommended your service shop to others in my family and my friends. Thank you!

They took me in without an appt and took care of my Escape!! Thank you

Everybody in the shop for very nice good work thank you for getting my plow truck done

Fantastic place with fantastic people!

Could not get the cargo lights working in the bed!

Good service

He is courteous and helpful

Curtis and Travis did a Great job!

Service was great I was shocked by the price.

Job well done

Curtis and his team did a great job!

It was a long three week challenge through warranty issues but service worked through and made it right for the customer which we appreciate!

I brought our family vehicle in due to a issue with the high beam head lights not turning off. (1st problem )The service rep after confirming what services were going to done , then he preceded to ask me to replace a fuse that I removed in order to disengage the high beams in order safely get the vehicle in for Service. Something I believe the tech could have completed. Secondly, When I was contacted about what issues that they had found, I was basically given a overall quote price rather than itemized quote with each separate issue. I had to ask what the different issues were and cost. Once I gave the approval to begin repair on certain issues, I asked for final cost and I was basically told the cashier will tell you that when you pick up the vehicle. Now I haven’t had to have my vehicle service since my last oil change at this location, but I usually work with John. I have never experienced this type of customer service in the 12+ years that I’ve been bringing my vehicles to this location. The service that I received was unacceptable. I didn’t feel like I was a paying customer. The communication was blunt and it felt rushed. In the past, the previous customer service reps always made me feel valued and always had a great attitude. They also were very thorough and informative. In closing, now I am concerned about bringing my vehicles back to this location. Keeping in mind that I still have to come back to get a part installed that’s on order for my vehicle.