Curtis fit me in the schedule that was already right! I appreciate the quick turn around on my vehicle repair!
8/28/2020
Jim W. VERIFIED CUSTOMER
Fast dependable service
8/28/2020
Harrison G. VERIFIED CUSTOMER
Curtis Smith always does his best to take care of my cars
8/27/2020
Thomas M. VERIFIED CUSTOMER
Curtis did an outstanding job, and we were extremely pleased with your service.
Thank you.
8/27/2020
Paul S. VERIFIED CUSTOMER
Very good service
8/27/2020
Dianne J. VERIFIED CUSTOMER
I would like to receive update information earlier in the day.
8/27/2020
Lisa H. VERIFIED CUSTOMER
Curtis is always very helpful with answering questions and friendly also.
8/22/2020
Andre S. VERIFIED CUSTOMER
I appreciate that Curtis and the service team made time for maintenance on my truck today. Thank you.
8/21/2020
Loren G. VERIFIED CUSTOMER
Lease and I think it comes due in February. Need to know balance in case we keep it?
8/21/2020
Alan B. VERIFIED CUSTOMER
Thanks for a super quick fix on our tire!
8/20/2020
Patrick F. VERIFIED CUSTOMER
Thanks for getting me in and out so quickly
8/19/2020
Daniel E. VERIFIED CUSTOMER
This is year one of a three year lease. I was charged for my first oil change. Why was I charged?
I am a Ford Pass member and have 42,000 points. Why was I charged for the oil change?
8/19/2020
Joseph W. VERIFIED CUSTOMER
Thank you so much ????
8/19/2020
MIKE D. VERIFIED CUSTOMER
You fired the best service righter you had because your shop manager can't do what he was doing puting customers first and making sure things were done the right way I recommend this dealer to many people that won't ever happen again.I don't know how greedy the people that Owen the dealership must be to always put them selves first in stead of the customer.
8/19/2020
Jason M. VERIFIED CUSTOMER
They gave me two different dates of when my car repairs should be done and it to several days.... they also charged me for a part that they did not even need... and it only took a few hr to fix my car in the same day... I feel like I was charged for three or four days and it didn't even take the whole morning to fix what needed to be fixed so I came out of extra money.
8/18/2020
Timothy S. VERIFIED CUSTOMER
Exceptional service! Had an unexpected problem with our explorer and they had everything taken care of within 24 hours! We love the service department at Bob Thomas Ford West!!
8/12/2020
Arthur F. VERIFIED CUSTOMER
As I mentioned in my previous text. I requested full synthetic but the reminder sticker says “semi-syn”. I’m concerned I did not receive full synthetic.
8/11/2020
Angela F. VERIFIED CUSTOMER
Thank you for a great job as always
8/9/2020
Daniel J. VERIFIED CUSTOMER
A great experience as always. Thanks for your commitment to excellent service!