The service itself was fine. What irritates me is the fact that I made the appointments several days in advance for a known issue & recall. But they waited until the trucks were there before even ordering the part. If this was a diagnostic situation I can understand. However it was not. Known part was needed per the recall. Parts should have been ordered the day I made the appointments. And then fixed the day of the appointments and finished.
5/26/2023
Douglas S. VERIFIED CUSTOMER
It was a smooth process from making the appointment to picking up my vehicle
5/26/2023
Howard P. VERIFIED CUSTOMER
Always great service!!
5/26/2023
Rochelle A. VERIFIED CUSTOMER
Very pleasant and noligible. My experience with service department is always the best.
5/26/2023
Janelle B. VERIFIED CUSTOMER
Was in and out with my oil change
5/26/2023
Robert G. VERIFIED CUSTOMER
Lube and oil filter are pretty basic auto services but still require still being careful. Once in my many years doing business with Dale Howard Automotive someone failed to tighten the lug nut on my oil pan and I left an oil trail from Iowa Falls to Alden. I saw the oil trail on my garage floor when I got home and immediately called the service department and they came over immediately and resolved the issue. So even oil changes require care and checks.
5/25/2023
Tom A. VERIFIED CUSTOMER
Dave does an excellant job...
5/25/2023
Lori B. VERIFIED CUSTOMER
Dave is always professional and courteous. I appreciate him as a service advisor and know I can trust him to provide me with information regarding my vehicle when it needs to visit the dealership for routine maintenance or to resolve an issue.
5/24/2023
Russell Or. VERIFIED CUSTOMER
I got there a few minutes early & they got the pickup right in.
5/24/2023
Jeri J. VERIFIED CUSTOMER
I have purchased my last three vehicles from Dale Howard and serviced them there as well. I always felt confident that my vehicles were well taken care of which is important to me. Unfortunately I feel that $78.98 is a bit high for an oil change. My back right tire was 6 psi lower than my other tires when I took it in, and was the same after it was serviced. I will be looking for a reliable, more affordable place to service my vehicles in the future unfortunately.
5/23/2023
Ryan E. VERIFIED CUSTOMER
Good communication-we appreciate that!
5/23/2023
Dennis K. VERIFIED CUSTOMER
Mr. Cellan went out his way to assure that I was a satisfied customer.
5/23/2023
Ann L. VERIFIED CUSTOMER
Thank you for the great & friendly service!
5/21/2023
Dell F. VERIFIED CUSTOMER
With Dave you know what is happening. He keeps me informed
5/20/2023
Valerie C. VERIFIED CUSTOMER
I was mostly. No major concerns. Long wait yet they asked if I was okay to wait longer.
5/20/2023
Gregory W. VERIFIED CUSTOMER
Great dealership all around!
5/19/2023
Marcy L. VERIFIED CUSTOMER
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5/18/2023
Patricia M. VERIFIED CUSTOMER
Garrett was very friendly, professional, & completed the service in a timely manner.
5/18/2023
John H. VERIFIED CUSTOMER
Job was well done with no problems!
5/17/2023
Sheryl B. VERIFIED CUSTOMER
My new tire appointment was faster than i expected! Dave always keeps me posted about the progress. Also Josh my car salesman always stops by to make sure I am being taken care of! The waiting room and bathroom is always clean. Thanks for drinks and snacks!