More communication & clarity would have helped. Dave has given me good service in the past & this was an unusual case. 8 stuck lug nuts requiring them to be bored out, when the new tires were put on by Dale Howard only 4 months earlier & alignment checked the month before. I believe this was an application issue & I shouldn’t be billed for the extra labor. I was told this would be the case, but the billed handed to me did not reflect that. ($1200+ for what should have been a tow, flat tire repair & new lug nuts) it caught me off guard. In trying to make it right, DH comped the entire bill. Maybe there was miscommunication, as I was fine paying for the service & parts needed, just not the labor for fixing something I didn’t cause.
3/31/2021
Gary R. VERIFIED CUSTOMER
!
3/31/2021
Rita S. VERIFIED CUSTOMER
Always a professional attitude and job from Dale Howard shop. Appreciate their customer service, with a smile. R
3/31/2021
Jeff E. VERIFIED CUSTOMER
Thanks
3/27/2021
Michael F. VERIFIED CUSTOMER
Thank you. Dave has always done great work and explains things very well.
3/27/2021
James H. VERIFIED CUSTOMER
They allways do a good job for us. Keep up the good work!!!!
3/26/2021
Jenna J. VERIFIED CUSTOMER
We have come to really appreciate the service that Dale Howard offers. The staff is friendly and helpful. The facility is clean and organized. We will be back.
3/26/2021
Russ R. VERIFIED CUSTOMER
Vehicle detail was immaculate. Five stars. The online interaction works perfect. Great job Dale Howard team.
3/26/2021
Leon R. VERIFIED CUSTOMER
Very good
3/26/2021
Chris T. VERIFIED CUSTOMER
Great job! Can’t help not parts not coming in.
3/26/2021
Jeff E. VERIFIED CUSTOMER
Always a pleasure!
3/26/2021
Lavern R. VERIFIED CUSTOMER
Dave always is very helpful. Takes time to help me in a very professional manner.
3/25/2021
Lorelei L. VERIFIED CUSTOMER
Thanks for a quick appointment!
3/25/2021
Jon H. VERIFIED CUSTOMER
Thanks for getting us in and out so quickly.
3/25/2021
Lesly M. VERIFIED CUSTOMER
Completely satisfied
3/24/2021
Kent W. VERIFIED CUSTOMER
He told us it was gonna be $700 total ended up being over 12 hunderd
3/22/2021
Robert G. VERIFIED CUSTOMER
No fault of anyone but the recall backup camera came in and it was the wrong part. I will be fine until it is replaced. Thanks anyway.
3/20/2021
Robert F. VERIFIED CUSTOMER
Dave is a professional asset to the Dale Howard organization! The personal attention and concern he extends to customers like me...is greatly appreciated!