Overall my service experience was good everybody there was polite and I thought the video of my car was a good thing to provide. However I had to inquire about any discounts or coupons that could’ve been applied to my bill. My prior service advisor who is no longer there I believe her name was Aleene always looked out for coupons or discounts at the dealership provided when it came to service. I know the service advisors are paid a commission based on a percentage of each customers bill but regardless of that they should be doing whatever they can in order to lower the cost of the bill when coupons are applicable.
7/25/2021
Valorie P. VERIFIED CUSTOMER
The staff was very accommodating making sure that I had transportation while the car was being serviced and the service was very prompt. The staff was very courteous.
7/24/2021
Andrew B. VERIFIED CUSTOMER
Good work and very fast service.
7/24/2021
Robert O. VERIFIED CUSTOMER
Took care of all the requests.
7/24/2021
Silvia M. VERIFIED CUSTOMER
He was really nice and fast
7/24/2021
Daniel V. VERIFIED CUSTOMER
excellent attention
7/24/2021
Fredrick W. VERIFIED CUSTOMER
All good!!
Happy Audi owner!!
7/23/2021
Sandy B. VERIFIED CUSTOMER
It would have been better if you’d had a loaner but Robert was great.
7/23/2021
Christopher C. VERIFIED CUSTOMER
I had a great experience with Robertt. the service garage was completely packed when I arrived yet I was still waited on in a timely manner and greeted very professionally and friendly. I also was super impressed with the communication through text...was really wonderful and pick up was easy as well.
7/23/2021
Matthew A. VERIFIED CUSTOMER
Nicole was great.
7/23/2021
Timothy R. VERIFIED CUSTOMER
Robert Trammel was excellent. Extremely responsive.
7/22/2021
Jodi R. VERIFIED CUSTOMER
Nicole was great. Very clear communication and notified me the minute the car was ready because she knows I prefer my car to loaners. I appreciate her service!
7/22/2021
Nicole F. VERIFIED CUSTOMER
Robert was excellent with explaining everything to me regarding my service.
7/22/2021
Frank A. VERIFIED CUSTOMER
My experience with Robert Trammell was superb. He is knowledgeable and efficient.
7/22/2021
Rachel S. VERIFIED CUSTOMER
Harold is very nice and informative. Keeps you updated and communicates well about your service and vehicle. Greatly appreciated! Makes sure you are satisfied and answers all questions and concerns.
7/22/2021
Fernando B. VERIFIED CUSTOMER
Excellent service! Congratulations on having such a good team member.
7/21/2021
Marjee N. VERIFIED CUSTOMER
Was great! Thank you very much!
7/21/2021
Thomas P. VERIFIED CUSTOMER
As I waited with Nicole, a man stormed in loudly upset with the Lyft driver she arranged for him. Without a second passing she arranged for another driver for him, while checking me out and handled the situation professionally and with decorum. Consider your service office at a superior level thanks to Nicole. My car was returned in showroom condition. I’m very satisfied with her and the superior service. Give her an increase in pay, she’s excellent!
7/21/2021
Jerry R. VERIFIED CUSTOMER
Nicole very helpful
7/21/2021
Robin C. VERIFIED CUSTOMER
Nicole went above and beyond to assist me it was the best experience I have had at Fort Lauderdale Audi