Jerrick was really nice, courteous, and professional. Also, Aiden, a service tech who delivered my car after the service was completed was great and fixed the non retracting mirror that now retracts when looking lock the car! Yay!
10/26/2021
Lori L. VERIFIED CUSTOMER
Jerrick was very professional and it was a good experience!
10/25/2021
JAYNE H. VERIFIED CUSTOMER
professioL courteous service
10/25/2021
Kimberly P. VERIFIED CUSTOMER
Jerrick was great and did an excellent job. But I don’t understand how my records showed that I have a 2020 when I have a 2021. I caught it and called your dealership and spoke to a woman who said she would fix it. But if I’m supposed to get my service with Audi because it maintains the integrity of my car best and the warranty as well, shouldn’t the documents from my service reflect the correct year of the car? I believe this happened before my recent visit so again, Jerrick was superb to work with. I realize it is likely an oversight that has been carried over since the 10k mile oil change
10/23/2021
Terry C. VERIFIED CUSTOMER
Very happy to have a new service advisor, look forward to Harold Cruz’s continued support.
10/22/2021
Ann L. VERIFIED CUSTOMER
Jerrick does a great job. A pleasure to work with.5 stars. ??????????
10/22/2021
Christopher J. VERIFIED CUSTOMER
Nicole was great. Did a great job and got me a rental car while waiting several weeks for a piece to be fixed. Would recommend her to anyone!
10/21/2021
Alexandra V. VERIFIED CUSTOMER
Jarrick was very helpful in answering my questions and arranging transportation when my vehicle was ready. Thanks Jarrick!
10/21/2021
Steven P. VERIFIED CUSTOMER
Nicole was fantastic! Thank You!
10/21/2021
Sylvia . VERIFIED CUSTOMER
Keep on the good work !!!!
10/21/2021
Shawn F. VERIFIED CUSTOMER
Incredible customer service
10/21/2021
Krysthel L. VERIFIED CUSTOMER
The Lyft experience needs improving. I also asked to speak to a supervisor about my experience and was ignored. By the time I finally got to the dealership, I just wanted to go home. But if a customer asks for a supervisor then you don’t ignore the request. In my opinion, that is poor customer service. I miss my old rep Jason K. Bring him back! My car experience is great though. I have my car back.
10/20/2021
Channon C. VERIFIED CUSTOMER
Harold was great!
10/20/2021
Robin S. VERIFIED CUSTOMER
He is great!
10/20/2021
Lori A. VERIFIED CUSTOMER
Nicole did an amazing job helping us and servicing our vehicle.
10/19/2021
Daniel F. VERIFIED CUSTOMER
Very helpful, thank you
10/19/2021
Carlos T. VERIFIED CUSTOMER
We learned that the plastic convey of the rear windshield wiper is missing. Can you please call me to see if you can install it back? ****-****-xxxx
10/18/2021
Alex E. VERIFIED CUSTOMER
Harold was friendly and professional. Work was done in timely maner.