Ilia, David, Henry and Cristina were all great. Highly recommend.
4/28/2021
Enterprise C. VERIFIED CUSTOMER
Great communication, goes above and beyond.
4/28/2021
Carol J. VERIFIED CUSTOMER
Nicole took excellent care of both my Audi A4 and also concerned for me.
She scheduled transport back to my home while the car was being serviced, and then back to the dealership when my car was ready. Big thank you!
4/28/2021
Cortney D. VERIFIED CUSTOMER
Service was convenient, fast and excellent as usual! Really appreciated the video of the repairs, it’s great idea!
4/28/2021
Haregewein D. VERIFIED CUSTOMER
As usual all was well, I would like to thank Eric for the excellent and professional service.
Thanks
4/28/2021
Susan R. VERIFIED CUSTOMER
Nicole provided the best customer service I’ve ever had at Audi. She was fast, professional, clear about my situation and kept in touch with me every step of the way.
4/27/2021
Luiz G. VERIFIED CUSTOMER
The car indicates on the panel that was urgent to change the oil and nobody did that, more when a leased the car I include all the warranties that the Audi factory don’t cover, including brakes, I paid more than 2 years of leasing and when I need use the warrant it was denied under poor arguments, I believe it’s a shame for the customers that choose Audi as a preferred car brand in the middle of many others, I understand that this is an issue that must be solved by a manger but nobody calls us and I decide to solve this by my own, I out a video on YouTube alerting new customers and more, if anybody asks me if I’m ok with my Audi I’ll explain everything laughing
4/27/2021
Amy D. VERIFIED CUSTOMER
Robert did an exceptional job with the customer service I received as well as keeping me informed on the progress of my car being serviced,
4/27/2021
Bruce S. VERIFIED CUSTOMER
Did a nice job.
4/26/2021
Scott D. VERIFIED CUSTOMER
Yes
4/26/2021
Latif J. VERIFIED CUSTOMER
Our family just moved to the area from Texas and are used to a much higher level of service. We were charged $40 for a tire rotation (which we normally don’t pay because we are great clients of Audi! Then someone called asking if we wanted to “upgrade” our car! I’ve worked in the luxury retail industry for 24 years and I pride myself on giving the highest level of service. I was insulted by being asked to pay for a $40 tire rotation and then asked if I would purchase a $85,000 vehicle from you. Fort Lauderdale Audi did not earn our business once our leases are up. We will have cars shipped to us from Texas before purchasing from them from Fort Lauderdale Audi.
4/26/2021
Jordan S. VERIFIED CUSTOMER
Nicole was amazing!!
My car was reset and now I cannot get it to work properly. Further nothing was fixed that I came for
4/26/2021
Cody S. VERIFIED CUSTOMER
Nicole was straight forward and helpful.
4/26/2021
Tracy J. VERIFIED CUSTOMER
Everything was perfect but you should try and make sure your customers have a loaner when they come for service. Its inconvenience for someone to take a LYFT or find transportation for 1hr/1hr 1/2 service.
4/24/2021
Bruce M. VERIFIED CUSTOMER
Nicole communicate well
4/23/2021
Larry S. VERIFIED CUSTOMER
Customer experience was outstanding. That’s mostly due to Nicole Joyner who was professional, accommodating and very friendly at the same time. She knew her product and was excellent in every way. If I lived in Fort Lauderdale area I would want to come back for service because of her.
4/23/2021
Dori S. VERIFIED CUSTOMER
Nicole was awesome
4/23/2021
David P. VERIFIED CUSTOMER
$300 labor charge to change a battery is ridiculous. I will only be coming back for warranty issues from now on.
4/23/2021
Rachel Z. VERIFIED CUSTOMER
Nicole was very professional and helpful
4/23/2021
Jadranka M. VERIFIED CUSTOMER
We have great relationship with Audi dealership and service department
5 star service