The attention provide by Eric Palmer was sub optimally and totally devoid of courtesy, besides the position of Audi, that the malfunctioning of the steering wheel of my Q-5, was an accident and as such not cover by my car warranty, was ridiculous to say the list. Three independent reviewers at State Farm, my car insurance company, came to the conclusion that there were no evidence of an accident producing the malfunction of the steering wheel. The only thing in favor of Audi is Mr David Farnham that intermediated between Audi and State Farm.
12/6/2020
Juan D. VERIFIED CUSTOMER
Great working with Carlos. He was on top of things during the whole process and the issue with the car was resolved.
12/6/2020
Linda M. VERIFIED CUSTOMER
Eric is the best that I’ve had so far at Fort Lauderdale LE
12/5/2020
Umberto V. VERIFIED CUSTOMER
Jason was outstanding. He updated me during the day and promptly called when my car was ready. Thank you!
12/4/2020
Tim O. VERIFIED CUSTOMER
None
12/4/2020
Michael B. VERIFIED CUSTOMER
Carlos was able to fit me in on my tight schedule. He was very nice and helpful. The timeline he gave me was very accurate.
12/3/2020
Elaine J. VERIFIED CUSTOMER
Great service! Carlos is extremely personable and carries through with his promises.
12/2/2020
David K. VERIFIED CUSTOMER
Well done.
12/2/2020
Gerald C. VERIFIED CUSTOMER
My service advisor was 100% he could not have done a better job everything he did and everything that he let me know as my car was being worked on was done he did a tremendous job my problem is 2 1/2 hours to change a flat tire is unheard of at 1 PM in the afternoon while I’m waiting is not believable I had to wait three days for you to get a tire in stock and then sit in the show room waiting that long to have a tire changed the service advisor did his job he apologized 10 times and I told him it’s not his fault but the service department has to do something a little bit better than that!!!
12/1/2020
Andrew B. VERIFIED CUSTOMER
Henry was great and super responsive to all of my questions/concerns. I look forward to working with him on any future needs I have with my vehicle.
11/29/2020
Andre S. VERIFIED CUSTOMER
Henry did a phenomenal job.
Very knowledgeable
11/28/2020
John S. VERIFIED CUSTOMER
Henry was overwhelmed with many customers when I arrived. He manage to take care of me with a positive attitude.
11/27/2020
Alex S. VERIFIED CUSTOMER
Great customer service and accommodations.
11/25/2020
STELLA F. VERIFIED CUSTOMER
I’m so very satisfied with the quick service I got. Christina Arguello
Treated as a family member, she’s very sweet caring and understood my need to
Car the my car fixed as soon as posible. She’s is a great asset to your company
And I’m very happy my car is fixed. By the way I noticed she was also very sweet and professional with other customers as I was there. Thank you
11/25/2020
Fabio P. VERIFIED CUSTOMER
Excellent customer service good job
11/24/2020
Matthew N. VERIFIED CUSTOMER
Thanks
11/24/2020
Guy S. VERIFIED CUSTOMER
Great service!
11/22/2020
Jack N. VERIFIED CUSTOMER
We were there for close to 4 hours for a 30,000 mile warranty check. No one gave us any reason why it was taking so long. We could not get any status information. A really frustrating experience
Will look for a different Audi dealership in the future
11/22/2020
Mark G. VERIFIED CUSTOMER
Overall good experience since this was the first time bringing my vehicle to your dealership for service!!