They were such mean people today I will prefer go to a next place to do my service but I will call and find out Becuz I got the vehicle on federal hyway so I will have to check that out
10/27/2020
Todd C. VERIFIED CUSTOMER
Thank you Carlos! Great job getting me in and out m!
10/27/2020
Gillian A. VERIFIED CUSTOMER
Very happy you were all very curteous
10/27/2020
Brian D. VERIFIED CUSTOMER
While the service was sufficient and Jason did a good job, I was not pleased that my car wasn’t washed well and the wheels were all dirty. Yes it’s a small thing, but multiple members of the service team were in the room not assisting customers, and nobody made an effort to address it while I paid and checked out. In addition, my oil is now showing low. I’m not sure if it’s standard to check that when a cars in for service but it would have been appreciated.
10/26/2020
Joseph P. VERIFIED CUSTOMER
Eric was of great assistance to me. RESOURCEFUL AND COURTEOUS was ERIC. THATS the reason I’ll be back.
10/24/2020
Viviane W. VERIFIED CUSTOMER
During the last service provided for the passenger doors lock some connection to the right cabriolet flap was impacted, now I can’t open my top. It was working perfectly when I left my car for service .
10/23/2020
Jean C. VERIFIED CUSTOMER
Worst experience ever at an Audi dealership, Henry is without the a doubt the rudest, most unprofessional advisor I’ve ever had the displeasure of working with. Smug, inattentive, just seemed very uninterested in dealing with me. Needs to develop some better customer service skills pronto.
10/23/2020
Raymond K. VERIFIED CUSTOMER
8 out of 10
10/23/2020
Cortland P. VERIFIED CUSTOMER
Once again, Eric Palmer and Cody the shop foreman exceeded absolutely EVERY expectation I had. The team at Audi Ft. Laud is phenomenal and I hope they are recognized as such. I will be sure to buy, recommend and service my Audi cars there!!
Thank you
Cortland
10/23/2020
Edward C. VERIFIED CUSTOMER
Jason was awesome. I brought the car in for the second time because of a central locking system malfunction. Today, after getting the car back after the third attempt to solve the problem, I was locked out of the car and locked in the car. It is still a problem. Not sure what’s going on but it doesn’t seem like this problem can be fixed. I will schedule another appointment for a fourth attempt to fix the problem.
10/22/2020
Gary B. VERIFIED CUSTOMER
No,I was totally disappointed I waited three days for my vehicle just for a simple oil change and a diagnostic with no call to inform me of the delay
10/22/2020
Frederick H. VERIFIED CUSTOMER
Excellent!
10/22/2020
Jerod C. VERIFIED CUSTOMER
Customer service was satisfactory
10/22/2020
Priscilla L. VERIFIED CUSTOMER
He was very nice and professional
10/21/2020
Scott D. VERIFIED CUSTOMER
Henry was a pleasure
10/20/2020
June P. VERIFIED CUSTOMER
Henry did a good job but for one thing...he did not communicate on Saturday. I was told my car would be ready at 11 am but heard nothing. I finally called at about 12:50, knowing you closed at 1, and was met with incredulity from the person who answered the phone when I inquired about my car being ready. Though this has nothing to do with Henry, I do not know why the parts were not on hand since I schedule a Friday appointment on Monday and gave details of the issues. Finally, again nothing to do with Henry, the offer on the website for pickup and delivery for service is false advertising. If you are not going to provide this service, please take it off the website and quit emailing about it.
10/20/2020
Jacqueline A. VERIFIED CUSTOMER
All was good
10/19/2020
CORTLAND P. VERIFIED CUSTOMER
Eric and Cody are great!! I will send customers to you. Thanks, Cortland
10/19/2020
John D. VERIFIED CUSTOMER
Service special coupons emailed were deceptive and not personalized for my vehicle as indicated.
10/18/2020
Tyler R. VERIFIED CUSTOMER
Everything was super smooth and convenient and Jason was very courteous