There is a TSB with repair that has been issued for one of the problems I brought my vehicle in for. I was told it is normal operation, when the issue I am having falls within the TSB and there is a fix with an improved part. I am upset that I have to defend my case and jump through hoops for warranty service of a known issue that was replicated in the service bay.
8/13/2020
Jose P. VERIFIED CUSTOMER
Truly exceptional service from Carlos. He kept in communication and was extremely knowledgeable on the problems my car had.
8/13/2020
Hunter N. VERIFIED CUSTOMER
Spoke with Jason. He's supposed to get back to me.
8/12/2020
Akshay R. VERIFIED CUSTOMER
Carlos was very prompt and responsive. The whole process was handled very professionally and with great efficiency.
8/12/2020
Ashley D. VERIFIED CUSTOMER
Great service. Aylin is always so professional and goes above and beyond
8/12/2020
Kara G. VERIFIED CUSTOMER
Overall service was satisfactory but time estimates provided were not correct. I was told 1.5 hours for the service and it took almost 3.
8/11/2020
Pete P. VERIFIED CUSTOMER
Erick is a superior service agent.
8/11/2020
Claudette R. VERIFIED CUSTOMER
As always great service.
8/10/2020
Robert P. VERIFIED CUSTOMER
Always great service! Great work!
8/10/2020
Jason H. VERIFIED CUSTOMER
Aylin is a wonderful member of the service team at Audi FT Lauderdale. She dose a very thorough job of problem solving any issues and she has great customer connection and focus. My A5 was serviced with no issues in the process!!
8/10/2020
Martin R. VERIFIED CUSTOMER
One of the best service advisors
8/9/2020
Robert D. VERIFIED CUSTOMER
Very happy. I didn’t have an appointment but you squeezed me in and solved my problem
8/8/2020
Irena T. VERIFIED CUSTOMER
Aylin is great! Thank you for your excellent customer service!
8/8/2020
Marie France. VERIFIED CUSTOMER
I was very pleased by the service
8/8/2020
Jorge H. VERIFIED CUSTOMER
Eric was terrific. Thank you.
8/7/2020
Barbara L. VERIFIED CUSTOMER
Would like the Q 3
8/7/2020
John P. VERIFIED CUSTOMER
Carlos was great ..
8/7/2020
Gary R. VERIFIED CUSTOMER
Eric is just the best and makes me feel both myself and my vehicle are cared about and will be taken care of
8/6/2020
DAVID F. VERIFIED CUSTOMER
Great job by Carlos and the entire staff!
8/6/2020
Hermis O. VERIFIED CUSTOMER
I am very happy with the service!!
Thank you very much!!