It has been a horrible experience I will never buy another vehicle from Ford again service has been horrible the vehicle has been horrible and Defective took my vehicle in for service and came back scratched and dirty from the service department. Tried calling the vehicle to let them know and never got a response back for the vehicle being scratched they just told me they would check their cameras but never received a callback if I had to rate the service department I will give them a -10 vehicle still having problems still having the same problems. Take my vehicle into the shop and never get updates all I get is an answering machine.
8/14/2020
Kenneth C. VERIFIED CUSTOMER
Service went very smooth. Thank you.
8/13/2020
Ana M. VERIFIED CUSTOMER
Thank you
8/13/2020
Carlos G. VERIFIED CUSTOMER
Great job..
8/13/2020
Martin H. VERIFIED CUSTOMER
Jorge was the best,kind and friendly thank you
8/12/2020
Debra L. VERIFIED CUSTOMER
I have been satisfied with the customer service, but the lastcfew visits I have had missing parts. This last time a screw from my license plate was gone. The times before was my washer fluid cap and an air top from my tire.
8/12/2020
Adriano R. VERIFIED CUSTOMER
Darren Bruce, was very friendly and with great customer service. He explained everything that was going to be done to the vehicle. He was excellent!
8/12/2020
Olivia O. VERIFIED CUSTOMER
Jorge did an amazing job!
8/12/2020
Edwin G. VERIFIED CUSTOMER
Above expected
8/12/2020
Leo G. VERIFIED CUSTOMER
It was great services good customer skill
8/11/2020
Alexander C. VERIFIED CUSTOMER
Great service by Leo.
8/11/2020
Gerald S. VERIFIED CUSTOMER
Darren delivered my Ford's service as promised.. Great customer service!
8/9/2020
Catalina R. VERIFIED CUSTOMER
Excelente atención al cliente
8/8/2020
Christina B. VERIFIED CUSTOMER
I really like taking my car to Ford Chula Vista because everything is explain to me and people are so nice. Jorge is super nice and easy going, he explains everything, all the paperwork, answer any questions I may have.
8/7/2020
Maria R. VERIFIED CUSTOMER
Darren was professional, knowledgeable and courteous.
8/7/2020
Marlene S. VERIFIED CUSTOMER
Always helpful, courteous and professional. Thank you Leo!
8/7/2020
Robert C. VERIFIED CUSTOMER
Excellent
8/7/2020
Merle S. VERIFIED CUSTOMER
Very pleased with the service we received. Thank you.
8/7/2020
Jessica G. VERIFIED CUSTOMER
Me encanta como Leonardo es tan arento y brinda un exelente servicio.
8/7/2020
Valerie F. VERIFIED CUSTOMER
It's always a bad experience, when I take my car to the Service Center. I'm told it would take half day, and reality is 1 or more days. I always have to reach out for status throughout the day. I wasn't informed from the beginning of the process and still had to pay for service $150 and nothing was done. My car had a recall for the exhaust and in the 9 hours that my car was there it wasn't taken care of. Customers need to be informed of the process from the beginning, so there's no surprises. Representative was very unprofessional with comments made directly to me about my physical appearance. I will not return and please do not contact me.