I found service to be absolute top notch, really good... until I reached the payment counter. The lady that served me hardly paid any attention to me while I paid. Barely looked at me, no smile.. and spent the whole time talking to coworker. At the end of payment, I made sure to say “Thanks you, have a great day” .. still no acknowledgement or even a reply “you too”! It’s a shame that was my lasting impression.
The guy that greeted me and worked with me during my service was fantastic!
9/5/2020
David M. VERIFIED CUSTOMER
Anthony was great!
9/4/2020
Charles W. VERIFIED CUSTOMER
I had a part replaced in March of this year. The part was under warranty till March of next year. It burned out and had to be replaced in August. They say that part is only warranted till March . Why?? It should also be good for a year if it’s new.
9/4/2020
Rodger B. VERIFIED CUSTOMER
Sergay is always such a fantastic and polite gentleman to work with. Thank you!
9/4/2020
Pusich T. VERIFIED CUSTOMER
When I arrived at 4:30pm this evening there I presented for an oil change. I was rudely ignored at the service counter while employees continued their leisurely conversation amongst themselves. There was 2 other vehicles being serviced which it did not appear to be very busy. I felt very rude myself having to ask someone to assist me or if my vehicle could even be serviced. I was sure they were open until 6pm but unsure if I could still get my vehicle serviced. The man proceeded to tell me that he could “probably do an oil change” making me feel uncomfortable not knowing if I should stay or not. I have never been treated so rude or unprofessional at this location before. Do not feel comfortable returning as it was almost as if I was a “****” coming in for service.
9/4/2020
Karen M. VERIFIED CUSTOMER
I expected to have a car wash with my service today.
9/3/2020
Fred W. VERIFIED CUSTOMER
Not at this time
9/3/2020
Robert M. VERIFIED CUSTOMER
Excellent
9/3/2020
Althea T. VERIFIED CUSTOMER
Can’t wait for the survey.
9/2/2020
Robert C. VERIFIED CUSTOMER
More communication with customers on work details
9/1/2020
Jeffrey G. VERIFIED CUSTOMER
Sergey always does a very professional job! I always deal specifically with him for that reason. I am very satisfied with him and consequently Andrew!
Jeff Gorsuch
9/1/2020
Eric F. VERIFIED CUSTOMER
When I made the appointment, I mentioned front passenger tire had a slow leak some where. That was not taken off, and the senser was still going off inside the vehicle, obviously was not looked at.. i also got the vehicle about 4 months ago, I don't know understand why I had to pay for oil change a tire Rotation and filter change, I believe that was Supposed to come with covered maintenance..
No buddy also asked about any of the work that needed to be done, or talked to me about the work that was done..
9/1/2020
Curtis G. VERIFIED CUSTOMER
Great job as always
9/1/2020
Javier M. VERIFIED CUSTOMER
Great service & very friendly staff.
8/31/2020
Bertha E. VERIFIED CUSTOMER
Thank you for taking care of my car. The service manager was friendly and completed my service needs
8/30/2020
Tanisha W. VERIFIED CUSTOMER
The same problem I brought my car in for still exists. So I'm unsure of what I paid for. I also wasn't given the complimentary car wash or asked if I wanted my oil changed(since the service light is on). Now I have to bring my car in AGAIN for the service that was supposedly done already
8/29/2020
Wendell T. VERIFIED CUSTOMER
I was satisfied with my car
8/29/2020
Kenneth B. VERIFIED CUSTOMER
Taking a car to be serviced in many ways mimics taking a loved one to the hospital. And as a result and for similar reasons, it can be a very stressful experience because of the fear of a potentially undesirable outcome. But at Andrews, and Sergey in particular, you know he has your back through every stage of service process. He and Andrew Chevrolet worked diligently to achieve a positive outcome for both me and my vehicle. I know they care about how I feel and because of it have they said rned my trust and continued business each and every time.