Great service, nice clean loaner vehicle. Happy with the experience.
8/13/2023
Jill G. VERIFIED CUSTOMER
I requested new wiper blades, an oil change, tire rotation, and for my drivers side door to be looked at if possible fixed. My appointment, which I made last week, was for 11 am I dropped the truck off around 10 by 3 pm I hadnt heard anything so called. I was told ohh they are just finishing up and did not have time to look at your door. I walk over and wait. By 345 it was supposedly done. I go to the counter and am told they didn't look at the door or change the wipers. But they did align the tires. I am pretty sure I requested rotation. And my oil was changed. I get back to the hotel and look at the paperwork. I was charged for a cabin airfilter that was not checked off on the service paperwork. I was not offered to have the missed wiper blades put on and I was not offered a time when someone could look at and fix the drivers side door. Just seems rude and unprofessional for a service center with such high ratings. I am a travel nurse far from home and thought I could trust this business. I was wrong
8/9/2023
Vernon N. VERIFIED CUSTOMER
Great Service!!
8/5/2023
Marsha A. VERIFIED CUSTOMER
Enjoy my time when I am down at Decorah Ford. They go above and beyond service
8/3/2023
Ralph B. VERIFIED CUSTOMER
Well satisfied
8/1/2023
Kelly B. VERIFIED CUSTOMER
Ashley was very helpful.
7/27/2023
Sandy R. VERIFIED CUSTOMER
Having serious that can pick our vehicle up means everything thank you so much
7/27/2023
Mark K. VERIFIED CUSTOMER
It’s good
7/26/2023
Patricia G. VERIFIED CUSTOMER
Great service!!
7/23/2023
Teri B. VERIFIED CUSTOMER
Ashley is great! She is very knowledgeable and very pleasant to work with!
7/18/2023
Randall E. VERIFIED CUSTOMER
They have always had a good service department
7/16/2023
Susan F. VERIFIED CUSTOMER
Thank you everyone today for everything! Sue
7/15/2023
Carmen K. VERIFIED CUSTOMER
Thanks!
7/13/2023
Rodney R. VERIFIED CUSTOMER
Ashley is always excellent with customer service!
Very easy to communicate with and always going the extra mile!