While I understand there needs to be payment for work done on my vehicle - I'm disappointed in the fee for the diagnostic test for my car radio. I wish there would have been better communication!
3/17/2021
Jodi M. VERIFIED CUSTOMER
Aaron and the service was amazing!
3/17/2021
Brenna S. VERIFIED CUSTOMER
Estimates were way different than I was told. Ending price was way more than expected. Work is not perfect.
3/17/2021
Stephen T. VERIFIED CUSTOMER
There a fingerprint all over the Chrome parts that they install
3/13/2021
Dave D. VERIFIED CUSTOMER
Aaron has done a nice job of scheduling and communicating as service advisor. The issue is that the vehicle has been in the shop three different times, its still there for over a week now, potentially $2,500 into replacing parts and Aaron told me this morning it's still not fixed.
3/12/2021
Jessica G. VERIFIED CUSTOMER
I got several phone calls with recommendations throughout the afternoon. When I agreed to some of the recommendations (not all, there were three separate phone calls with three separate recommendations), they couldn’t actually do any of them. Time would have been better served typing up recommendations and delivering these with the car when picked up after the service instead of repeatedly calling me to add more things they wanted to do but could not. I felt like there was no urgency in making repeated phone calls for things that could not even be done today.
3/11/2021
Brian J. VERIFIED CUSTOMER
I bought a 2010 expedition
Drove off and engine light came on
They fixed it but the engine light is still on
And lack of communication about my expedition
3/10/2021
Dale H. VERIFIED CUSTOMER
Thank You for your your good service!
3/6/2021
Kenneth W. VERIFIED CUSTOMER
Very friendly, and efficient. Responsible in every way.
3/6/2021
Daniel O. VERIFIED CUSTOMER
It was frustrating that my car needed to be there for 3 days (when I thought it would only be 1) and I was up front about needing it the third day by lunchtime and didn’t even get a call when it was done- I had to be the one to initiate the call to find out that the service had been completed. I figured it would at least get washed after being there that long, but that was overlooked as well. Mitch helped me out and offered to wash it immediately on seeing me at the dealership which was very appreciated. I have had a great experience with him throughout the whole car process!
3/6/2021
Stephanie M. VERIFIED CUSTOMER
Fast and friendly service!
3/6/2021
Judith S. VERIFIED CUSTOMER
Always satisfied when I come here !
3/5/2021
Katie B. VERIFIED CUSTOMER
Thanks guys!!
3/5/2021
Mark H. VERIFIED CUSTOMER
the only thing Ford Cruise motors could do better is to put the driver's seat back the way that the driver had it set rather than the way the mechanic used it, and get some more comfortable chairs in the lobby that would be my only complaint about my appointment was I had to wait in a very uncomfortable chair in the lobby armrests are too high and no lumbar support of any kind
3/5/2021
Mark K. VERIFIED CUSTOMER
Aaron was great!
2/25/2021
Jeremy B. VERIFIED CUSTOMER
Aaron was a great guy with an even greater haircut!
2/24/2021
Michael D. VERIFIED CUSTOMER
Aaron did a great job helping me
2/20/2021
Rita B. VERIFIED CUSTOMER
Aaron was very professional,explained everything clearly, and was courteous. He suggested things that might be needed in the future and the options available. He is an excellent service advisor.
2/19/2021
Clare F. VERIFIED CUSTOMER
Very pleased with his work!
2/18/2021
Sears Store. VERIFIED CUSTOMER
Thanks for understanding our situation and making the right decisions.