I had an estimated time of 1.5 hours at my 8:35 drop off. I called at 12:02 and 1:08 and left messages for a service call back. At 1:40 I spoke with the main switchboard in an effort to have some response from service. I did get a call back at 1:52 and was told that they were just finishing my service.
I understand that the original tone was an estimate; it seems reasonable to inform the customer that 1.5 hours will actually be 5 hours. It makes me wonder if I had chosen to wait if my car would have been serviced at 8:45 - it seems that by leaving I gave an implicit consent to work the car in at your convenience.
I did finally get a call at 5:13 responding to the two messages that I left on the ‘back line’ which hadn’t been checked? Seems like a flaw to put a caller through to voicemail on a line that will not be checked.
4/26/2021
Mona C. VERIFIED CUSTOMER
Peyton, was very professional. Polite and very helpful.
Thanks Mona
4/24/2021
Lawrence H. VERIFIED CUSTOMER
Professional, polite and kept me updated through the whole service visit.
4/24/2021
David C. VERIFIED CUSTOMER
I had a great relationship with Carmen & I am impressed with Peyton’s service. I look forward to future service visits.
4/23/2021
Xochitl C. VERIFIED CUSTOMER
Excellent treatment from Peyton and tech. Went in for non-conformed door seal. After new seal installed, problem still there. I will observe and be back is not better
Thanks
4/23/2021
James H. VERIFIED CUSTOMER
Thank you. Outstanding service and very helpful.
4/23/2021
Albert E. VERIFIED CUSTOMER
Just keep doing wonderful work and treating people with respect and they will keep coming back,I know I will , thank you.
4/23/2021
Cathleen P. VERIFIED CUSTOMER
I love Eric. He gets the job done correctly and he lets you know when things needs to be done as well as the price.
4/23/2021
Zeeland Charter. VERIFIED CUSTOMER
Bonnie rocks...very pleasant experience
4/23/2021
Allen O. VERIFIED CUSTOMER
Very courteous and kept me apprised of a lengthy service due to parts availability delays.
4/22/2021
Sandra G. VERIFIED CUSTOMER
Good communication on the repairs and parts. ERIC MEYERING was very helpful!
4/22/2021
Phillip B. VERIFIED CUSTOMER
Good service....got truck in and out on a timely pace!????
4/22/2021
Keith V. VERIFIED CUSTOMER
Very friendly
4/22/2021
Yvonne M. VERIFIED CUSTOMER
Took my vehicle to get AC fix and picked up my vehicle with the AC not being fixed. Very disappointing!!!!
4/21/2021
Leslie H. VERIFIED CUSTOMER
As Usual, service and timely ness were great
4/21/2021
Phillip M. VERIFIED CUSTOMER
Great check in experience. Friendly, informative, and easy.
4/21/2021
Lawrence B. VERIFIED CUSTOMER
YES, very impressed ????
4/21/2021
Ronald O. VERIFIED CUSTOMER
The very first gal upon arriving for service was friendly and kind. I would hive her an A+.