Robert Denooyer Chevrolet Auto Repair Service

Bonnie was such a blessing to my heart. Her smile...her wonderful words of encouragement blessed my heart to over flowing! May the Lord BLESS your business with all heavenly blessings!

I agreed to two service procedures that cost me $300 with most of it labor for an hour and a half of work that was required by the owners manual. I got home and read the service recommendations and they aren’t even listed. I got duped at a simple oil change covered under my maintenance plan into something that cost me a $200 dollars in labor for an hours worth of work. Won’t happen again!

The worst experience I’ve ever had with you all. I will never purchase or service a car with you all again.

Peyton went above and beyond!

I was just really hoping to have everything addressed while I was there today, without having to make another appointment for another day next week. Thank You.

Thanks for fixing an intermittent starting problem under warranty from a video and not having to see it fail in person.

I am extremely grateful for the attention and service provided by Eric. an excellent employee eager to help the customer. God bless him wherever he wants him to be. An example to follow.

He is the best for helping the customer he really helped me what I want he answer all my questions and he's the best for that that's really the person that you really want it helping customer like me

I love that you kept me up to date. Texting is way nicer than a phone call and more widely accepted. I’m so glad you were able to come in under price which is a big thing. The staff is always helpful and Dan in parts is the best.

Bonnie was friendly and helpful! I was in to make an appointment for oil change & tire rotation, there was an opening and I stayed! Wow, that was absolutely perfect, got that out of the way! Bonnie also, had a fantastic personality!!!!

Everyone that I dealt with was very courteous and helpful.

First and foremost, I do NOT want a call back to discuss. I have already discussed this with Kim. I was not happy at all with the service. I brought my truck in for the AC repair that I had diagnosed last fall. Service did not have the part nor a price for it on the first day so it had to stay over night...for something I was told would take 3-4 hours. Second, I said there was a hard shift between gear 1 & 2. I expected them to do a test drive to see if they could replicate it. I did not expect them to pull the trans pan and then charge me way over $100 for something I did not ask for. Then talking about pulling the trans pan, I was completely shocked that your service department would drop the pan, see the dirty fluid, and not just simply dump the old fluid and add new. Yes, I declined the trans flush because it was way too expensive to do after getting the ac repaired. But the fact they didnt put new fluid in when they had it apart...blows my mind. To do that little step would have been very appreicative...especially since you charged me a bunch of money to pull the pan without telling me you were going to do that. And while we are talking about telling me things, I did not receive ONE call the whole time the truck was in service. 1. Not to tell me the ac part wasnt in stock like it should have been. I made an appointment, the ac issue was diagnosed last fall...the part should have been there and ready to be installed. I didnt find out until I called and left a message asking why and then I got a call back THE NEXT MORNING that the part was not there, 2. Not that they wanted to pull the trans pan off, 3. not that it wasnt going to be ready and it was going to be a SECOND day in the shop so I could have planned for that delay. All this was very disappointing and I WILL NOT be back for any service nor purchasing any further vehicles. This was my 3rd vehicle and it is getting very close to buying a new vehicle for my wife. Once again, I do NOT want a call back, I am just telling you that you lost a long term customer for what could have been very little effort to do the right thing to provide good customer service.

A good experience. Liked the way the team appreciates my Tahoe.

Excellent service from all of the staff that I spoke with. I especially liked the video prepared by the service technician. He did a great job!

Martin did a great job, and everything was taken care of. DeNooyer has always been spot on. Great people to do business with.

Eric went above and beyond very pleased with the service I received!

I recently purchased my car with 6,000 plus miles on the car and assumed it had a oil change when I received it. After I got home with the car it showed 18% oil left. There were no records in your computer system that you completed a routine oil change between 3,000 - 5,000 miles, so I had to already return for a oil change just a week later after purchasing the car.

Thanks

Thank you Martin for getting back to me so quickly and having my car worked on and repaired the same day. My grandchildren were glad too, because I had my car back we, could go to the park and play!

Martin did a great job diagnosing the issues and keeping me appraised of the solution. He was able to work me in even though we didn't have an appointment.