Robert Denooyer Chevrolet Auto Repair Service

The text message communication was impersonal, repetitive, and did not answer the questions I had. That is a poor substitute for real customer service. I prefer to speak to my device advisor.

Really liked the text feature for communicating

Great service and great communication!

When I arrived to pick up my car no one was around to go over the work that had been done on my car or if there were any issues

The over all experience was great; however, I was not aware of some “regular” maintenance that needed to be done on my 2018 equinox and Kim proceeds to tell me I basically should of read my owners manual. Well I asked her why this wasn’t brought to my attention before 60,000 miles and she replied with gm is asking they tell their customers now because they’ve noticed a lot of people don’t read their manuals. Not to be rude, but you guys have been in business I believe since 1953, so it’s taken 67 years for gm to figure out people don’t read their owners manual. My total for yesterday was 462$. Upon looking at the receipt 300$ approximately is in labor. Denooyer had my car from 9:30 am to 1:30 pm. You’re telling me that your service techs make 75$ an hour, yet they can’t tell me I need a top engine clean. The same person got 300$ from me for working on my car for four hours. I just find that really insane especially when there’s a pandemic going on, I’ve never been told this before (denooyer is the only place I’ve EVER had maintenance done) and the parts are 1/3 of the labor. I’m happy with the overall experience, but not that it was portrayed as my fault when I’ve done nothing but baby that car. I feel I’ve been taken advantage. Denooyer has done this before when I scheduled my “cleaning” and the car came back just as dirty as I dropped it off. A service advisor called me and explained it’s not a real detail cleaning. Kim has offered in the past to send my car out for a detail, but no further arrangements have been made on her behalf since the pandemic started. I love Denooyer and drive 2.5 hours to have my car serviced by you guys, but this experience was my least favorite.

I have noticed a tremendous improvement regarding the service department. Ann was pleasant during scheduling. Upon arrival, I was promptly greeted by a young lady whose name I did not get. She was also nice taking information and letting Peyton Kingery know that I had arrived for the appointment. Peyton was attentive and had a good disposition. Peyton had technician Cody assist in a road test for an ongoing noise. Cody was knowledgeable and thorough in his approach to a diagnosis. I also like the implementation of the communication of updates etc. I would like to suggest changing the notification time of this survey from 7am to later. I would also like to acknowledge Kim Stevens whom has taken my past concerns and suggestions, implementing them to better customer service. Have a great and safe holiday season. See you on my next visit! Jim

I appreciated the communication and the timely completion after work was approved.

Welcomr

Great job. Thank you.

Very friendly and helpful person who ever help me yesterday.

No Clear direction from staff on where to pay or where car was located at for pick up. Also driver door had oil and grease on handle and Odometer screen deleted and showing psi tire pressure...I couldn't fix until I returned hi ome.

Great service

Eric is always great, and got the job done quickly

So appreciative of Bonnie and the whole team for making me feel safe by managing the process so carefully!!!

Good experience going into a Chevy dealership

Eric is very easy going person work with takes great care of his costumers

Eric was very helpful to us in a difficult situation.

Everything went smooth with my oil change.

I took my truck in because of the check engine light now my truck doesn't turn on with the automatic starter pay over $700 for the parts and labor for the check engine light now another thing and I bought this GMC Sierra 2016 here at this dealer in March this year 2020 I have been buying all my vehicles here for this one to be like if I bought it from the junk yard

Thanks for the stellar service