Andrés was very helpful. I would have liked quicker diagnostics. I preferir private mechanics compares to factory service.
1/1/2025
Daniel O. VERIFIED CUSTOMER
Rafael Gonzales-Moran provided excellent service and demonstrated exceptional professionalism. He was knowledgeable, courteous, and went above and beyond to ensure my satisfaction. I greatly appreciate his efforts and would highly recommend him for his outstanding work. Thank you!
1/1/2025
Jeri C. VERIFIED CUSTOMER
I want a meeting with service manager.
1/1/2025
Ileana O. VERIFIED CUSTOMER
Savannah took her time explaining all that our car needed in repairs (& it was alot!). She was patient with my many texts throughout the day as we sorted out our options on service repairs. I appreciate her knowledge and her patience.
1/1/2025
Carmen B. VERIFIED CUSTOMER
She was helpful and provided answers to all my questions.
1/1/2025
Steven B. VERIFIED CUSTOMER
She was a great person to work with for having my vehicle taken care of very thourough a great asset to your service dept.
1/1/2025
America Y. VERIFIED CUSTOMER
Thank you for your excellent service
1/1/2025
Jeff Y. VERIFIED CUSTOMER
I called Francisco prior to being my car in for repairs. He was very helpful in exploring how I might address my car’s issue. This included the possibility of me fixing the problem myself. I greatly appreciated his willingness to engage in that dialogue. Ultimately, I brought my car into the dealership for repairs. Thanks, Jeff
12/31/2024
Daniel R. VERIFIED CUSTOMER
I had an absolutely fantastic experience at the Norm Reeves Ford Cerritos service center! Savannah was my service advisor, and she went above and beyond to make the process smooth and painless. From the moment I arrived, she was professional, friendly, and attentive, ensuring that everything was handled efficiently.
I brought in my 2024 Bronco Wildtrak for the Works package, which included an oil change, tire rotation, and a thorough inspection. The team did a phenomenal job and even went the extra mile by washing my car before returning it to me. It’s the little touches like that which make all the difference!
The entire process was seamless, and the level of customer service was top-notch. If you’re looking for a service center that values your time and takes great care of your vehicle, I highly recommend Norm Reeves Ford Cerritos. Thank you, Savannah, and the rest of the team for a wonderful experience!
12/31/2024
David R. VERIFIED CUSTOMER
Eduardo is the man! I’ve been going to him for years and will continue too for years to come!
12/31/2024
Jose J. VERIFIED CUSTOMER
They were helpful and great and they did a wonderful great job on my car
12/31/2024
Winter B. VERIFIED CUSTOMER
The work on my car seems to be done well. The only thing was the timing took forever and a lot longer than I was told.
12/30/2024
Gildardo T. VERIFIED CUSTOMER
Richard went above and beyond to make my service pleasant. Thank you.
12/30/2024
Ceasar R. VERIFIED CUSTOMER
Excellent
12/29/2024
Renato /. VERIFIED CUSTOMER
Mr Ybarra it’s a great employee and he Aleah been very helpful and fast feedback
12/29/2024
Gerardo V. VERIFIED CUSTOMER
Thank U for your service.
12/29/2024
Michelle E. VERIFIED CUSTOMER
Crystal was excellent, I had my 5 yo son with me & they got us in & out quickly.
12/29/2024
Maria De. VERIFIED CUSTOMER
pues me atienden bien servicio rápido 2 veces me a tocad que me atienda Cristal B buen servicio gracias