I had a 1:45 PM appointment for front and rear brake pads only. It took over four hours to complete this small job. Had I dropped it off without an appointment I can understand, but when you make an appointment, it should be done within a reasonable time. That is really a one and 1/2hour job at the most. I was told the car was ready for pick up at 5:45 PM. When I arrived, it took an additional 20+ minutes to bring the car around so i could leave. I asked if there was any information available on the rotor thickness, but apparently the mechanic did not make any notes on that. I would’ve liked to have known. It is typical that that information is recorded.Rudi was very pleasant and professional.
12/28/2024
Tiberius S. VERIFIED CUSTOMER
Rafael was professional, got me in and out quite fast and kept me informed about the work performed on my truck during the process. Cannot expect anything more than this.
12/28/2024
Care Closet. VERIFIED CUSTOMER
The service at this location is always top notch. No matter how busy they are they do their absolute best to squeeze you in
12/28/2024
Helen H. VERIFIED CUSTOMER
Rudy is an awesome person.
12/28/2024
Daniel P. VERIFIED CUSTOMER
The best w him and all the staff
12/28/2024
Koji N. VERIFIED CUSTOMER
Alejandra was amazing. Always kept me updated about the appointment and worked for a seamless process. Thank you
12/28/2024
Jill W. VERIFIED CUSTOMER
Everyone is warm and friendly, yet very professional.
12/28/2024
Sandra G. VERIFIED CUSTOMER
Thank you Francisco
12/27/2024
Gonzalo B. VERIFIED CUSTOMER
Bradley was very professional. The fact that Ford personnel comes to your home is exceptional.
12/27/2024
Patricia H. VERIFIED CUSTOMER
Thanks
12/26/2024
Miguel /. VERIFIED CUSTOMER
Savannah was awesome, she went the extra mile to get everything I needed. Thank you Savannah
12/26/2024
Frances M. VERIFIED CUSTOMER
Alwsys satisfied when I take my car in for service.
12/26/2024
Vanessa C. VERIFIED CUSTOMER
Fantastic service and attention all around! Thank you for a wonderful experience!
12/26/2024
Felix L. VERIFIED CUSTOMER
Unless you payoff my balance on my vehicle and I come up with some cash, do not ask about buying my vehicle.
12/25/2024
Martha S. VERIFIED CUSTOMER
Savannah did an amazing job ???? Thank you for your service!!
12/25/2024
Marianela S. VERIFIED CUSTOMER
Excellent job. I really appreciated it.
12/25/2024
Specialized Equip. VERIFIED CUSTOMER
Super helpful and communicative during the service process
12/24/2024
Edwin R. VERIFIED CUSTOMER
She was great!
12/24/2024
Carmen /. VERIFIED CUSTOMER
Thanks crystal
12/24/2024
Catherine M. VERIFIED CUSTOMER
Edwardo was absolutely an excellent service advisor. He knew exactly how to address all my concerns. Turn around time for my car was faster than expected and truly appreciated.