I recently visited Norm Reeves Ford for service on my F-150, and I couldn’t be more satisfied with the experience.
From the moment I arrived, the staff was friendly and professional. My service advisor, Savannah Arias, took the time to explain what would be done during my service and even went the extra mile to research one of my questions.
My truck was in for an oil change and tire rotation. The work was completed in a timely manner, and I felt confident that my F-150 was in good hands. They also performed a quick inspection and gave me an update on other areas that might need attention soon—without any pressure to address them right away.
The pricing was competitive and transparent, with no hidden fees. What impressed me the most was how Savannah personally communicated my concerns about uneven tire tread to the technician, and we all worked together for a better result than expected.
Big thanks to Savannah for her excellent customer service! ????
Overall, I was very satisfied with the service and would definitely recommend Norm Reeves Ford to others for their service needs.
Rating: ????? (5/5)
12/20/2024
Carlos C. VERIFIED CUSTOMER
I enjoyed my experience with Tony, there is one thing I've noticed at the majority of dealer ships regardless of the dealership, the sales department doesn't know his product.i would not allow any sales person at the show room floor without some training or at least be familiar with the product.thats where Tony shines he knows his ford product!
12/20/2024
Lambert L. VERIFIED CUSTOMER
Absolutely awesome. Good service.
12/20/2024
Tara H. VERIFIED CUSTOMER
Please send survey to the other email does not accept outside links and may categorize as spam.
12/20/2024
Strong Inc. VERIFIED CUSTOMER
Richard is great to work with, I know im being taken care of.
12/19/2024
Jacklyn E. VERIFIED CUSTOMER
Richard Juarez and your staff always expedite my visits, which I appreciate. Also, you have a comfortable waiting lounge.
12/19/2024
Gary B. VERIFIED CUSTOMER
Thank you for buy back purchase offer.
12/19/2024
Robert T. VERIFIED CUSTOMER
Crystal was very professional and polite do deal with she addressed all my concerns and kept me with updates on my truck
12/19/2024
Bener S. VERIFIED CUSTOMER
Job well done at ford cerritos.Thanks for the good service
12/19/2024
Angel H. VERIFIED CUSTOMER
Alejandra did such a great job helping me with everything! Answered every question I had and went above and beyond to make sure my experience was great
12/19/2024
Carolyn K. VERIFIED CUSTOMER
She was very helpful and went out of her way to assist me with my car
12/19/2024
Teresa E. VERIFIED CUSTOMER
Great service the technician came to our house and completed the repairs
12/18/2024
John K. VERIFIED CUSTOMER
I am very satisfied with your service, Thank you Savannah.
12/18/2024
Maria R. VERIFIED CUSTOMER
Great service as always
12/18/2024
Armando M. VERIFIED CUSTOMER
Nice service, friendly!!
12/18/2024
Louise W. VERIFIED CUSTOMER
Francisco is fantastic
12/18/2024
Elizabeth A. VERIFIED CUSTOMER
I believe the dealership did the best they can but I am still having “some” issues with the information system. So far it is tolerable but not perfect. When the car is initially turned on, the screen is black. Thank you
12/18/2024
Katherine L. VERIFIED CUSTOMER
Rafael was thoughtful and helpful throughout this process. It was apparent he valued transparency and continuously kept us updated on the progress of work being done on our car.
12/18/2024
Guillermo S. VERIFIED CUSTOMER
Thanks
12/17/2024
Tami A. VERIFIED CUSTOMER
I can’t believe the service I received. Ford came to my home picked up my car. Did a complete diagnostic and brought it back within about four hours to my home. I’ve been with Ford for five cars in a row same model Ford fusion sedan. Thank you for your outstanding service!