She was professional and kind. She explained to me how the extended maintenance plan worked.
9/29/2024
Janis K. VERIFIED CUSTOMER
I’ve always been satisfied bringing my car in for servicing at Norm Reeves Ford of Cerritos, this time was no exception, and Eduardo went over and beyond to proved another excellent outcome. Eduardo is a real asset to this dealer’s repair service team.
9/28/2024
Janice D. VERIFIED CUSTOMER
Francisco provided the best customer service I’ve had in years and years. Thank you
9/28/2024
Renato S. VERIFIED CUSTOMER
Great Job/Fast Service
9/28/2024
Homedepot (. VERIFIED CUSTOMER
Service is excellent excellent they treat you really nice.
9/28/2024
Richard L. VERIFIED CUSTOMER
Please read my narrative I left a request in my earlier comments, thank you, Richard L
9/28/2024
Colleen Allen. VERIFIED CUSTOMER
Francisco is always professional and a pleasure to work with.
9/28/2024
Marcello S. VERIFIED CUSTOMER
Mike was extremely communicative during my visit. I knew what to expect, was given a realistic timeframe for completion and received complete professionalism from Mike.
9/27/2024
Gilbert R. VERIFIED CUSTOMER
Because of Francisco I will be returning to Norm Revees Ford for future services. He went out of his way to make sure that I was treated with respect. I was actually getting ready use another dealership. But I won’t be anymore. Thank you Francisco
9/27/2024
Carlean L. VERIFIED CUSTOMER
Yes I was very pleased with Crystal Rivera service as my analyst. She is very accommodating. A professional woman I’m sure is an asset to the Ford company.
9/27/2024
Harrieth R. VERIFIED CUSTOMER
Rafael took time to explain the process. My vehicle was completed sooner than expected and upon arrival Rafael took the time again to explain as yo what services and recalls that was completed. Gave me the opportunity to ask questions. Hope to get him again because my previous service experience with another employee was nothing nice.
Thank you Rafael you are definitely a people person. Appreciate your assistance and professionalism.
9/27/2024
Judi M. VERIFIED CUSTOMER
Thanks for everything Francisco and Oscar. You guys are the best.
9/27/2024
**** P. VERIFIED CUSTOMER
Richard Juarez is the best ! Very good performing his job ! He is an asset to your dealership! More power to you all !
9/26/2024
Victor M. VERIFIED CUSTOMER
Great service great people
9/26/2024
Nira T. VERIFIED CUSTOMER
The service received recently was excellent very professional and courteous.
9/26/2024
Darin O. VERIFIED CUSTOMER
Great employee
9/25/2024
Spectrum (. VERIFIED CUSTOMER
Adrian Gonzalez is my go-to person for all things related to our fleet. He consistently provides precise ETA's and ensures that SPECTRUM Fleet remains in compliance. His proactive approach updating me on Pending recalls and making sure our vehicles are in safe operating condition is invaluable to me. His dedication and attention to detail gives me confidence that ore fleet is always running smoothly.
Sincerely Abraham Reyes.
9/25/2024
D&M Auto. VERIFIED CUSTOMER
I sant a message to Adrian and I’m waiting for a response. My truck had been at their dealership for months without being repaired.
9/25/2024
James B. VERIFIED CUSTOMER
Excellent quick service. He even speaks French. Tres bien!
9/25/2024
Dora E. VERIFIED CUSTOMER
Representative was professional and friendly throughout the whole process and kept me updated on my cars status.