Service was great Daniel Sanchez was very professional I plan on telling others
6/16/2021
David H. VERIFIED CUSTOMER
I want to thank Tony very much for helping me finding what I was looking for (the cabin air filter), just to give me an idea where to find it in case replacement is needed. I found it,(at my condo).
6/16/2021
Ann B. VERIFIED CUSTOMER
Work was completed in a timely manner. The vehicle was returned to me washed inside and out. Ivan was polite and professional. I felt like I left with a brand new vehicle.
6/16/2021
Abraham M. VERIFIED CUSTOMER
Just thankyou to your staff and especially Raymond for the great service and his recommendation mademy day easier
6/16/2021
Melvin R. VERIFIED CUSTOMER
Realmente pienso que deverian mejorar su servicio ya que para aser un CANBIO DE ACEITE es demasiado tiempo de espera 3 horas y media mas a un cuando tienes una cita programada es una perdida de tiempo con ustedes como compañía ya que he probado con otras compañías y el servicio que usualmente se tardan es una hora, luego si no quiero esperar por mi carro LAS 3HORAS Y MEDIA me dicen que solo me ofrecen llevarme a mi casa y luego para regresar por mi carro tengo que pagar UBER !!! ESO REALMENTE COMO CLINTE NO ME COMBINE.Se supone que ustedes como compañía son un moustro en el mercado pero creo que solo es publicidad porq cuando se trata de servicio no estan muy organizados. LASTIMOSAMENTE TENGO 3 CARROS FORD tengo que buscar una mejor OPCIÓN PARA MI
6/16/2021
Craig B. VERIFIED CUSTOMER
Excellent customer service
6/16/2021
Carlos R. VERIFIED CUSTOMER
Extremely professional with excellent follow through. Very happy with his level of service
6/16/2021
Ryan H. VERIFIED CUSTOMER
Rafael was great. He was able to keep me informed throughout the whole process. Everything he did was to the best of his abilities.
6/16/2021
Brenda L. VERIFIED CUSTOMER
This is informative and professional. He made my visit to Ford a good experience.
6/16/2021
Leonard K. VERIFIED CUSTOMER
Good job
6/16/2021
Sharon R. VERIFIED CUSTOMER
Great service!!
6/16/2021
Sherryl L. VERIFIED CUSTOMER
One complaint. I arrived at the service department line at 6:50 for my 7:00 appointment. Sat there watching workers arriving after 7:00. Wasn’t contacted until around 7:35. So I have a question. Why do you have 7:00 appointment times when the workers are not already there and ready to start moving the line. Didn’t see Raphael until nearly 8 and didn’t leave until 10:30. Three and a half hours for an oil change and topping off other fluids seems like a really long time.
6/16/2021
Lisseth H. VERIFIED CUSTOMER
Wonderful service! Timothy was really nice and had a great attitude as well as being extremely helpful.
6/16/2021
Eva M. VERIFIED CUSTOMER
Daniel Sanchez was courteous and professional.
But My experience in getting checked in and the time it took for an advisor to check me in was not satisfactory. I waited an entire hour in line before seeing an advisor. It looked like there were not enough advisers. I was late for work because of this issue. And I did indeed have an appointment.
Daniel Sanchez was apologetic and helpful.
6/16/2021
Julius H. VERIFIED CUSTOMER
Great service and I appreciate the fact they washed my truck. Great customer service
6/15/2021
Jennifer S. VERIFIED CUSTOMER
Daniel was extremely helpful and explained everything in great detail. His customer service is stellar. I will definitely be back.
6/15/2021
Fermin R. VERIFIED CUSTOMER
Grade surface
6/15/2021
Diego A. VERIFIED CUSTOMER
Rafael Gonzalez was great has always.He always gives me the best service and takes care of my truck, like family. I’ll keep going back to him as long as I own a Ford.