Very Professional, very helpful. They did above and beyond for the service and I am very grateful for the customer service
6/6/2021
David H. VERIFIED CUSTOMER
Timothy was Professional and on point.
6/5/2021
Paula A. VERIFIED CUSTOMER
I had an appointment at 10:00, got there before 10:00. Left Ford at 2:00. They did wash my car, and Rapheal was really nice, but 4:00 hours for an oil change is not acceptable. Whats the use of having an appointment, if you have to wait for 4 hours for an oil change. Granted it was a Friday, but maybe don’t book sooo many appointments. Very disappointing to spend my whole day waiting for an oil change !!
6/5/2021
Precious Q. VERIFIED CUSTOMER
Rafael Gonzales Moran did a lovely job!
I appreciated him seeing my car quickly as possible of which I did not expect.
Rafael assured me that someone would service my car and get back to me with a detailed report and what was wrong with the car.
Rafael did just that! He called and reassured me that my car was serviced and let me know the expenses of which to pay.
Rafael explained the issue or what the potential issue could be and notified me along each step of which I was very appreciative for.
Unfortunately my car wasn’t serviced fully due to a mechanic error and I received my car doing the same thing I brought it in for.
Rafael handled my upset tantrum with grace and let me know if it was an error on their end he was willing to take a look and fix it
Rafael reassurance wowed me and I have to say although I was inconvenienced he let me know that my vehicle will be taken care of fully
When I returned for my vehicle a second time he was apologetic of the situation and brought me so much compassion and peace
What an amazing employee Ford has!!
Thank you once again!
6/4/2021
Thomas L. VERIFIED CUSTOMER
Mr. Timothy O’Neil was super efficient, provided excellent customer service, gave updates on progress of what was being done to the vehicle and when it was ready to be retrieved.
Mr. O’Neil knows house job and does it very efficiently in a superior manner.
6/4/2021
Liz D. VERIFIED CUSTOMER
Always great service with Ivan
6/4/2021
Janine L. VERIFIED CUSTOMER
Raymond and Rafael were awesome . The only reason why I continue to service my car at Norm is because of the service reps . It wasn’t for them . I would never return.
6/4/2021
Zaldy U. VERIFIED CUSTOMER
Thank you
6/4/2021
Julie V. VERIFIED CUSTOMER
Very professional and service oriented. Always a pleasure to work with.
6/4/2021
Brandee S. VERIFIED CUSTOMER
Excellent and friendly service
6/4/2021
Robert E. VERIFIED CUSTOMER
On point from start to finish. Polite, informative, efficient and personable. Ivan is an asset to Norm Reeves and to his customers. He definitely made a tough situation go smoothly.
6/4/2021
Wouter J. VERIFIED CUSTOMER
Friendly, clear and prompt.
6/4/2021
Deborah G. VERIFIED CUSTOMER
Excellent and professional service as always
6/4/2021
Brian M. VERIFIED CUSTOMER
Excellent service. Tony Ybarra is a great Advisor. No surprises and vehicle returned on time.
6/3/2021
Jose L. VERIFIED CUSTOMER
I appreciate Tony Ybarra service!
6/3/2021
Frank E. VERIFIED CUSTOMER
Great service. Thanks Ford
6/3/2021
Sandra R. VERIFIED CUSTOMER
Extremely satisfied with Tim's excellent customer service! Thank you so much!
6/3/2021
Gary B. VERIFIED CUSTOMER
Kudos Daniel
6/3/2021
David O. VERIFIED CUSTOMER
Made sure service completed on time and processed my requests.
6/3/2021
Rose L. VERIFIED CUSTOMER
This is the first time I’ve had my car serviced at Norm
Reeves Ford. The service was excellent and I will be
back for sure. Thank you!