Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

I was promised the car would be ready in two hours and it took 5 1/2 hours. I was told the door latch recall didn’t need to be replaced because I don’t live in a cold area which if I took a drive up to the mountains and it’s snowing the door latch can freeze and then we would be in situation. The recall was done for a reason regardless of where we live . We feel the door latch should’ve been changed.

Fantastic service

Everything was good. I stayed and waited didn't take long.

Wonderful efficient service! Thank you!!

Raymond was the perfect example of a professional service writer! His manner was very polite, efficient, and knowledgeable. I will be certain to request his assistance in my future transactions at Norm Reeves!!

Rafael was the best! He was friendly, helpful, knowledgeable, etc. I will def recommend him to all people getting their vehicle services.

This is one of the first times in a while that we have felt almost completely satisfied with the Lincoln dealership. We have been long time Lincoln customers and you somewhat expect the "luxury" service along with the luxury vehicle that you buy, let alone the 2nd one. Our Lincoln started to overheat and I took it in with an appointment. The most promptest check in I've had in years. Ivan checked in with me the next day as to what the issue was on our vehicle. I was a little taken back that it was so major as we were heading out for a vacation that same weekend and this was the vehicle we planned on taking. We mentioned if a courtesy rental vehicle was available, initially Ivan had said there were none but that he would try to have our vehicle out to us as soon as possible Friday mid-morning despite how big of a job it was. We had planned on leaving for vacation Thursday night but with no car, I decided to give Ivan a call one more time to see if there was any luck with a rental he stated that there was not. I needed to go to my vehicle to retrieve some items before leaving town, he said to come on down. As I arrived Ivan said that I was in luck and a rental had just showed up! There were getting it washed and while we waited he walked me down to my vehicle so that I was able to get my belongings. We closed out the paperwork on the rental and he said not to worry my car would be ready Monday. I was on my way as a happy Lincoln customer. We returned and Lincoln called to let me know my vehicle was ready for pickup. I had a last minute request to have the windshield wipers replaced and they had done so before I arrived. Unfortunately Ivan was not there as it was his day off, so that I could thank him for everything. Our car was even washed after over a year of them saying the wash was broke down! I had to give the gentleman that took care of me on Monday a little fuss because they forgot to change my oil sticker and reset the oil life for the Lincoln app, but other than that it was some luxury service like it used to be. I love my vehicle but it's a whole package that goes hand in hand with service. This experience has given us some hope into possibly purchasing another Lincoln in the future! Thank you Ivan and Norm Reeves Lincoln!

Tim was very helpful but I waited over 30 min before I saw him. My apt was at 11:55 and it was 12:30 before I finally got help. That’s too long.

Was very satisfied with Christopher's help

Honestly it was a great experience until recently. I traded in my mustang for a brand new bronco. The Bronco window had some scratches but sales guaranteed this would be fixed within two weeks of purchased. Literally coming at 60 days of when I purchased the vehicle and it still hasn’t been fixed. I took in twice already and there is always an issue. First time the part wasn’t order and this second time the replaced the wrong window. Literally worst experience ever. Then over the weekend I received a toll road fee of the vehicle I traded in from the new owner, which means dealership didn’t transfer liability and now I have to take time out of my day to fix something that the dealership should’ve taken care of. I haven’t had old car for two months and receiving fees that should be sent to the new vehicle owners.

Great service, very curtisous, and positive attitude. Nice working with him.

Service was great!

Exemplary customer service provided to me. Tthank you Ivan.

My advisor provided me with excellent service.

In exchange with Honda

I am so happy with Daniel’s service. He just covered all my concerns: the airbag recall installation and the scheduled service. He got my car in easily and quickly and out in the same way and even had my car washed!!! In addition, he gave me important information on tire wear. I really appreciated all his help. And so polite!!

Very friendly and helpful. Got me in and out as quickly as possible. Wham bam thank ya

Excellent service and Ivan gave me great quality service

Good customer service like always

JOB WELL DONE