I’d just like to say that the turnaround time was faster than expected !
5/9/2021
Diane A. VERIFIED CUSTOMER
Raymond is the ultimate service rep. He is Polite, Professional and Patient. He listens intently as I explain my concerns. And answers and reassures me of every issue. He is amazing and a definite assist for us seniors. I hope he will always be available to help me when my car needs attention.
5/9/2021
Elroy D. VERIFIED CUSTOMER
Very satisfied with service. Happy with the car wash.
5/9/2021
Elias T. VERIFIED CUSTOMER
Ramon was professional and extremely helpful well informed satisfied
5/9/2021
Ava R. VERIFIED CUSTOMER
Thank you for quality service.
5/9/2021
Kristi B. VERIFIED CUSTOMER
Thank you
5/8/2021
Carly . VERIFIED CUSTOMER
I’ve never had bad customer service with Cerritos Ford. I’ve been over charged because they misspelled my last name so the warranty wasn’t coming up correctly but even that I had good customer service. The last two gentlemen I worked with when my car was being service were amazing. I bring it now to fix the A/C and heater and I working with Tony and there’s no communication. I understand he doesn’t control Hertz. But this has been going on for 5 weeks. I’ve only talked to 2 maybe 3 times that he has called me. Other that I’ve called him and I’ve lefted two voicemails no returned call. I have 4 children and with hot days ahead I need my car service and finally fixed. I wish not to work with Tony but with Rafael he helped me last time and his service was amazing he communicated with me.
5/8/2021
Virginia G. VERIFIED CUSTOMER
Jose is extremely professional, polite, and dependable.
5/8/2021
John O. VERIFIED CUSTOMER
Ivan did a great job of taking care of me and my care!
5/8/2021
Louis R. VERIFIED CUSTOMER
Very happy that Jose checked our vehicle warranty and found that it covered some of the issues that needed to be fixed.
5/8/2021
Vera S. VERIFIED CUSTOMER
He did a wonderful job very
5/7/2021
Roger T. VERIFIED CUSTOMER
I would like to thank Sean Osborne and Ivan Cruz for there service at Norm Reeves Lincoln. They always step up and make me feel special.
Thank You
5/7/2021
Andrew S. VERIFIED CUSTOMER
Ivan was very attentive to my needs. He and your technicians found the source of the noise upon turning left and made the corrective action in a very quick turnaround. Thank you!
5/7/2021
Ursula B. VERIFIED CUSTOMER
He is a very good man. Very polite and knowledgeable.
5/7/2021
David M. VERIFIED CUSTOMER
My Service advisor Daniel was very professional and thorough in explaining the work needed on my Explorer offering great customer service. Daniel was very patient with answering all my questions and showing me all the work that was done on my vehicle upon pickup. It was as a big job and the transition was smooth from the day I dropped off my vehicle, receiving daily updates, with a very smooth transition in returning my rental and picking up my vehicle. I will always trust my vehicle with this Ford dealer. Thank you!
5/7/2021
Lakeisha J. VERIFIED CUSTOMER
Tim O'neil was courteous, efficient and professional. I was in and out in sufficient time for the job that was done. I drove away very satisfied. Thanks a bunch.
5/6/2021
Daniel A. VERIFIED CUSTOMER
thank you
5/6/2021
Emilio M. VERIFIED CUSTOMER
Tim was extremely helpful and all future visits would love to have Tim assist us.
5/6/2021
Valerie Z. VERIFIED CUSTOMER
Rafael is the best I've encountered. Understanding and goes above and beyond to take care of the customer.