Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Everything was excellent.

He was very friendly and professional! I left Caruso Ford after 14 years because they were doing shady **** and would keep my car for WEEKS at a time for simple services. They also left cloth rags in my engine multiple times!! One time they broke my horn and tried to blame it on ME!!! No! When there was a brake recall for my Mercury, I decided to go to Norm Reeves because of the aforementioned shady **** at Caruso. Daniel took the time to listen to me and also clearly explain what was happening to my car, including pricing. Amazing. I love this type of commitment and communication with customers. I also truly appreciated the timeliness of my service and keeping me updated. It was like the universe shined its goodness upon me with the excellent communication I experienced with Daniel at Norm Reeves. I will certainly be back Norm Reeves in the future to get my car serviced. Bonus shout out to whoever washed my car for the complimentary wash because it came out so nice and I didn’t see any streaks on my car. Stellar work! Caruso Ford seemed to just spit on a towel and call it a day. They try to pass it off as a washed car even though I could see every wipe/streak they made. Thank you so much, Daniel and Norm Reeves Team!

Job well done with personal levels of information,continuous updates,all while maintaining his professionalism as a Norm Reeves employee. Thank you for bringing my Lincoln back to life. Sincerely Andrea M

I was pleasantly surprised with the availability of an appointment and the time it took to resolve all 3 recall issues. I plan to have my vehicle serviced at Norm Reeves Ford from now on!

Everything went very well .Our service guy excellent

Great personality and service

6 and a half hours for a oil change and battery replacement on my 2019 ranger. Not to happy about the scratches on the front left fender from the tech leaning on my truck while working on it.

Rafael went over and beyond. We appreciate all he did to get my car out on a timely matter

Tony was excellent!!!

Christopher was excellent to work with. Really appreciate how he handled the car service and also helped me get a ride home so I could work while waiting for the car. I will be returning for sure. Thank you!

Amazing

Ivan Cruz answered all of my questions and explained how long the recall service could take. I was very happy with the service.

Thanks

I appreciated Sean Osborne personal attention in seeing my vehicle getting fixed

Very attentive and willing to give great service.

Tim was polite courteous and took the time to explain the service options that I had with my vehicle.

Rafael was very helpful and patient when helping me with my service experience.

When I made the appointment over the phone, the girl seemed like she was rushing me off the phone and as a result, I didn’t completely get the service I wanted done.

Ok

Great customer service from Tony !!!