Jose Torres has Amazing Customer
Service skills. I Love that he kept in
Constant contact with updates. He
went above and beyond....
I Would highly recommend Jose to
Anyone!!!
3/27/2021
John J. VERIFIED CUSTOMER
Rafael gave excellent customer service
3/27/2021
Edurado . VERIFIED CUSTOMER
Tony was very helpful with the recall that was done and he made sure it was done as quickly as possible and had the parts in no time. Thank you to Tony and the Ford Team i was able to get my vehicle back in just 6 hours very happy with the Cerritos Dealer and Tony who made it happen.
3/27/2021
Albert N. VERIFIED CUSTOMER
Very helpful!
3/27/2021
Donald M. VERIFIED CUSTOMER
Daniel was very competent and helpful with my service call
3/26/2021
Shazette S. VERIFIED CUSTOMER
Excellent service and answered all my questions
3/26/2021
Jose L. VERIFIED CUSTOMER
My service advisor Ivan Cruz went over the edge to tell me my spare tire had a nail! Now that really surprised me because nobody ever talks about the spare tire haha, but overall great job from Ivan. He made sure my transit connect got it’s due maintenance and put me back on the road. I hope management and ownership is taking care of their employees over at Norm Reeves Ford. Thank you!
3/26/2021
Ma Q. VERIFIED CUSTOMER
My experience on my last visit was amazing all thanks to Christopher Hoorn. He was very helpful since the moment I arrived and until my service was complete. Thank you for the great service I was left very satisfied. 10/10
3/26/2021
Constantino . VERIFIED CUSTOMER
Everything was perfect. Excellent customer service.
3/26/2021
Maria Z. VERIFIED CUSTOMER
Muy bien servío de Jose Torres lo felicito por su trabajo
3/26/2021
Carole L. VERIFIED CUSTOMER
Well done.
3/26/2021
Samantha T. VERIFIED CUSTOMER
Ivan was amazing. I no longer live in the area but keep coming back for service solely because of how great ivan takes care of the cars and his customers
3/26/2021
Jason M. VERIFIED CUSTOMER
Ok thank you Ivan was extremely helpful and very professional and kept me updated and informed I was very pleased with Ivan thank you
3/26/2021
Susan C. VERIFIED CUSTOMER
He was very communicative with the entire process and helped my uncle with the credit application. Very nice and fast worker.
3/26/2021
Rodolfo M. VERIFIED CUSTOMER
Good service.
Thanks
3/26/2021
Frederick P. VERIFIED CUSTOMER
Rafael my service rep was a great help and very thorough. Very nice guy and very good at explaining the service my truck needed. I’ve been dealing with Cerritos Ford for years and have always had a good experience.
3/26/2021
Amado C. VERIFIED CUSTOMER
Service advisor Rafael was awesome very professional and helpful
3/26/2021
Maurice W. VERIFIED CUSTOMER
Daniel did a great job with handling the repairs on my truck.
3/25/2021
Edward G. VERIFIED CUSTOMER
Rafael did really good in keeping me in the loop and having my car ready prior to me picking it up. Thank you kind sir I can only hope your peers work as well as you do ????????
3/25/2021
Young K. VERIFIED CUSTOMER
I have been have the service on my trucks there cerritos Ford for long long time many many years... always had help from advisor Tony Ybarra... he has best knowledge about his work and also I always feel so comfortable with his work and job well done !!.. best advisor in the company... thank you