Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Raymond was excellent at his job!! He gave us the best service that we’ve ever received at Norm Reeves!

Raymond was very courteous, professional and attentive to our concerns. Provided answers and was a pleasure to conduct business with.

The service was five star. Thank you.

Daniel and his other service associates did a great job on providing with the service I needed for my vehicle. ????????

Job satisfactory done with my vehicle since 2004.

I believe in consistency and dependability. That’s exactly what Norm Reeves Ford offers me each and every time I take my car in for service. I’m also glad they are back to offering car washes for cars that come in a little dirty. Thanks Michelle M

Ivan was very professional, knowledgeable and efficient. He was was very courteous and zi liked how he showed concern for my needs. He is an excellent representative for your company.

Jose did a great job facilitating the repairs on my truck.

Ivan was very good he was trust worthy and very professional he’s is now my go to service man thank you so much

Ivan was very helpful, he texted and called to tell me my car was done and in good hands. Having my car washed was a pleasant surprise.

I am not sure why I keep going here honestly the service is terrible all the time, but yesterday it was the appointment that finally made me realize I am never going back. From the moment I get there the “check in” guys ignored me and it wasn’t until a student comes and asks me if I need assistance that I get acknowledged after that I still have to wait another half hour to get a service guy to come and take my car details and usually from past times I get copies of what services I am getting and how much I’ll be paying (estimates) but this guy did not give me that then he tells me it’s going to take 2 hours so I go in and wait. It’s now 1230 pm and I have been there since 845 so I called him to ask for an update and go to VM so I wait then he comes and tells me about issues found which by this time I just wanted to go, but then I go back and tell him to fix a few of the things (he flashed a paper with prices but didn’t give me a copy) by the time it’s all done it’s 230pm and when I payed I asked him “what am paying for” because he didn’t explain that to me nor did he give me copies of the work my car was getting and so then he says “I showed you the paper” but he only flashed it at me as if I was supposed to remember the price list?? I asked him for my car keys and he says “I am going as fast as I can.” I really understand that his job is busy, but he was kind of arrogant and it’s frustrating to me that an oil change takes more than half a day. I really don’t need to hear from anyone regarding this issue because I have already decided that I am not going back.

Everything was excellent. And very helpful

Tony was extremely helpful! Car was delivered when promisd. Give tony a raise.

Great service. Thank you.

Cindy is always great to work with and I appreciate her helpfulness

Everything was great!

I was very satisfied.

Ivan kept me updated about the progress and the truck was even finished early. I really appreciated his excellent customer service!

Ivan and Jose are amazing!!! Great service! Ivan got my car in and out so happy!!

Very smart young lady! Follows up with accurate information and knowledge.